Nghia Vu
Costa Mesa,CA
Summary
Dynamic and results-driven professional with extensive experience at Macy's Department Store as a Chanel Brand Ambassador. Proven track record in customer engagement and exceptional communication, enhancing brand loyalty and driving sales. Skilled in product knowledge and training, fostering a collaborative environment to achieve promotional success.
Overview
17
17
years of professional experience
Education
High School Diploma - Visual And Performing Arts
Westminster High School
06.2007
Work History
Chanel Brand Ambassador
Macys Department Store
04.2021 - 08.2025
- Engaged customers through product demonstrations and promotional events.
- Provided product knowledge and support to enhance customer experience.
- Collaborated with team members to maintain store presentation standards.
- Assisted in inventory management and restocking merchandise effectively.
- Monitored sales performance and provided feedback to improve promotional strategies.
- Developed relationships with customers to foster brand loyalty and repeat business.
- Trained new staff on brand standards and customer engagement techniques.
Women’s Fragrance Specialist
Macys Department Store
04.2016 - 08.2021
- Assisted customers in selecting fragrances, providing personalized recommendations based on preferences.
- Educated clients on fragrance notes and application techniques to enhance product experience.
- Collaborated with team members to execute promotional events, driving customer engagement and sales.
Salesperson
Wicks Furniture Store
04.2013 - 08.2016
- Assisted customers with product selection and provided detailed information on features and benefits.
- Maintained attractive merchandise displays to enhance customer engagement and drive sales.
- Worked to build relationships with customers and built potential for additional sales.
At Your Service Supervisor
The Ritz-Carlton Hotel Company
01.2013 - 06.2016
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Trained new staff on sales techniques and customer service best practices for improved efficiency.
- Participated in promotional events, increasing store visibility and attracting potential customers.
At Your Service Agent
JW Marriott
01.2010 - 01.2013
- Responded promptly to customer inquiries, resolving issues to ensure satisfaction and loyalty.
- Conducted inventory checks regularly, maintaining stock levels for optimal product availability.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
At Your Service Agent
Marriott Vacation Club
09.2008 - 12.2009
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
Accomplishments
25 candidates around the nation were picked to go to Chanel corporate office in New York for three days. The candidates, were brand ambassadors, account executives, account coordinators, and store manager boutique. I was chosen to go to corporate for the second class to become a fragrance stylist specialist.
Languages
Vietnamese
Full Professional
Timeline
Chanel Brand Ambassador
Macys Department Store
04.2021 - 08.2025
Women’s Fragrance Specialist
Macys Department Store
04.2016 - 08.2021
Salesperson
Wicks Furniture Store
04.2013 - 08.2016
At Your Service Supervisor
The Ritz-Carlton Hotel Company
01.2013 - 06.2016
At Your Service Agent
JW Marriott
01.2010 - 01.2013
At Your Service Agent
Marriott Vacation Club
09.2008 - 12.2009
High School Diploma - Visual And Performing Arts
Westminster High School