Ngoc B. Tran
Oregon Department of Transportation
Portland,OR
2
Languages
1
Certification
6
years of professional experience
Work History
Transportation Service Representative 1
3 Years 11 Months- Maintained detailed records of all transportation activities for accurate reporting and analysis to reduce margin error.
- Led initiatives to optimize daily processing and reduce customer wait times with complex transactions and analysis of applications.
- Provided accomodations for special needs customers; issuing expedited assistance for those experiencing employment hardship, medical challenges, and difficult situations while adhering to policy.
- Managed a high volume of customers, simultaneously ensuring security and safety during peak business hours- handling constant interruptions daily.
- Administered and assessed driving tests including at risk seniors, disabled drivers, and new drivers.
Out of Class Lead Assistant TSR2
3 Months- Appointed as TSR2 Lead, nominated by current Lead and TSR2 for temporary assignment.
- Reviewing and approving applications through document verification, experienced in identifying fraudulent documents.
- Oversaw staff and navigated interactions with customers experiencing emotional distress, deescalating through calm composure and empathy, while preserving supervisor's preferences.
- Managed inventory, office funds, sensitive documents, and office security including opening and closing daily.
- Mentored junior staff, fostering professional development and serving as advisor.
Correctional Officer
1 Year 5 Months- Utilized specialized training in suicide prevention and crisis intervention to effectively deescalate high stress situations, safeguarding A.I.C.'s well-being.
- Administered basic medical assistance, addressing A.I.C.'s health needs in accordance with facility protocols.
- Conducted daily safety and security inspections, ensuring strict adherence to all state and federal regulations concerning contraband and controlled access, confiscating and documenting when appropriate.
- Analyzed and collected data to assess inmate behavior, track incidents, and inform facility management decisions.
- Applied threat intervention including physical restraining methods when required to maintain control, ensuring the safety of all individuals.
- Assisted in emergency evacuation procedures during wildfire incidents, ensuring the safety of both staff and A.I.Cs.
- Accepted reassigned facility placement during wildfires.
Education
Bachelor of Science - Criminology & Criminal Justice
Skills
Workflow optimization
Customer de-escalation
Team building and leadership
Strong multitasking
Problem-solving abilities
Multitasking
Data analysis
Bilingual support and effective communication
Certification
July 2018 - Certificate of DPSST License in Security - Allied Universal Security
April 2014 - Certificate of Portland Cadet Academy - Portland Police Bureau
March 2021 - Certification of DPSST License in Correction - Oregon Department of Corrections
May 2026 - CPR certification - SafeSport
May 2026 - Concussion Protocol and Safety - SafeSport
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Accomplishments
- 2nd Degree black belt in Judo
- Active Judo athlete and instructor
Timeline
Out of Class Lead Assistant TSR2
Oregon Department Of Transportation-MCTD
11.2024 - 02.2025Read More
Transportation Service Representative 1
Oregon Department of Transportation
09.2022 - CurrentRead More
Correctional Officer
Oregon Department of Corrections
03.2020 - 08.2021Read More
Portland State University
Bachelor of Science from Criminology & Criminal Justice
Read More