Ngoc Pham
Davenport,IA
Summary
Professional interpreter with focus on delivering precise and culturally-sensitive communication. Skilled in both verbal and written Vietnamese-English translation with proven ability to adapt to various scenarios and requirements. Strong collaborator, consistently achieving results through teamwork and flexibility. Known for reliability, linguistic proficiency, and cultural awareness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vietnamese Interpreter/ Supervisor
Community Health Care
07.2023 - Current
- Supported healthcare providers in delivering quality patient care through accurate interpretation of medical terminology during appointments and procedures.
- Independently manage workload and case load of over 1000 clients. prioritizing cases and deciding how best to manage cases effectively.
- Managed Incoming Calls, emails, appointment settings and referrals.
- Complete other duties, such as training staff, setting schedules, collaborating with manager with projects for company.
- Helped families navigate social service systems by interpreting conversations between case workers and non-English speaking clients effectively addressing their needs promptly.
- Boosted customer retention rates for businesses operating in multicultural environments through provision of high-quality linguistic assistance that fostered positive customer experiences.
- Collaborated with language professionals to develop specialized training materials for new interpreters entering the industry, ensuring a high standard of service delivery.
- Ensured accurate translations for legal documents, medical reports, and business correspondence by thoroughly reviewing materials and consulting with subject matter experts.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Dei Committee member/ Patient experience committee member
- Trained in Epic.
Vietnamese Interpreter
Itek Solutions
05.2019 - 02.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Vietnamese Interpreter
Translations Unlimited
01.2015 - 01.2019
- Traveled site to site to provide in person translations for our community.
- Worked with school base, medical, legal, and financial institutions.
- Supported medical staff in managing case by case patient needs.
- Secured interpreting contracts for company.
- Complied with Hippa Standards and regulations.
- Supported vietnamese clients in difficult times to ensure best quality care.
Manager
Red Lantern
07.2014 - 01.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
North High School
Davenport Iowa06-2010
Certification
- First Aid Certification
- Certified Nursing Assistant
- Vietnamese Interpreter Certified through Language Line
Timeline
Vietnamese Interpreter/ Supervisor
Community Health Care
07.2023 - Current
Vietnamese Interpreter
Itek Solutions
05.2019 - 02.2023
Vietnamese Interpreter
Translations Unlimited
01.2015 - 01.2019
Manager
Red Lantern
07.2014 - 01.2019
- First Aid Certification
- Certified Nursing Assistant
- Vietnamese Interpreter Certified through Language Line
High School Diploma -
North High School
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