Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.
Overview
6
6
years of professional experience
Work History
Salon Manager
I Love Nails
06.2020 - Current
Oversaw salon employee performance, facility cleanliness, and sales.
Handled employee scheduling and coverage needs during business hours.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Managed cash flow, business transactions, banking, and accounting processes.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Store Supervisor
Ngoc Trang 1
01.2018 - 03.2020
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Supervised daily operations by directing customer service, inventory and sales operations.
Maintained customer satisfaction with quick and professional handling of product returns.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Solicited customer feedback to identify and improve on areas of weakness.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Provided primary customer support to internal and external customers.