Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NGOC TRAN

FORT MYERS,FL

Summary

Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.

Overview

6
6
years of professional experience

Work History

Salon Manager

I Love Nails
06.2020 - Current
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Store Supervisor

Ngoc Trang 1
01.2018 - 03.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Arts - Human Resources Management

Keiser University
Fort Myers, FL
08.2023

Associate of Arts - Business Administration

Florida SouthWestern State College
Fort Myers, FL
12.2021

High School Diploma -

Golden Gate High School
Naples, FL
05.2017

Skills

  • Supply Management
  • Talent Recruitment
  • Cleanliness and Sanitation
  • Employee Hiring and Retention
  • Advanced Interpersonal Skills
  • Client Relations
  • Cosmetology
  • Business Development
  • Budget Administration
  • Customer Service

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Timeline

Salon Manager

I Love Nails
06.2020 - Current

Store Supervisor

Ngoc Trang 1
01.2018 - 03.2020

Bachelor of Arts - Human Resources Management

Keiser University

Associate of Arts - Business Administration

Florida SouthWestern State College

High School Diploma -

Golden Gate High School
NGOC TRAN