Ngoc Vo
Katy
Summary
Detail-oriented Operations Coordinator with extensive experience in managing high-volume service environments. Expertise in coordinating teams of 35–40 technicians to streamline workflow and enhance customer satisfaction. Proficient in team training, event coordination, and content creation to drive customer engagement. Bilingual in English and Vietnamese.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
Nails of America
01.2023 - Current
- Oversee daily front-desk operations supporting 35–40 technicians in a high-volume environment.
- Manage technician turn rotations, walk-in traffic, and appointment flow to optimize service efficiency.
- Provide accurate and transparent pricing communication to customers.
- Support planning and execution of monthly customer events accommodating up to 50 guests.
- Train and mentor new management team members to ensure consistent service standards.
- Create promotional video content to support marketing and customer engagement.
Owner / Manager
Street Food Start-Up
01.2021 - 01.2022
- Directed daily operations including menu planning, food prep, inventory, and customer service.
- Managed POS transactions, budgeting, and online engagement with customers.
- Maintained high standards of food quality, safety, cleanliness, and operational efficiency.
Receptionist / Service Advisor
Verona Nails Spa
01.2017 - 01.2019
- Scheduled client appointments and coordinated workflow for 20–25 technicians.
- Guided customers through service options and pricing to enhance satisfaction and clarity.
- Managed supply procurement and maintained inventory levels.
- Handled POS transactions and completed daily closing financial reports.
Education
Associate Degree -
Community College of Denver (CCD)
Denver, CO05-2020
Skills
- Front Desk & High-Volume Operations Management
- Technician Scheduling & Turn Rotation (35–40 Techs)
- Appointment Scheduling & Walk-In Coordination
- Pricing Accuracy & Service Advising
- Customer Service & Conflict Resolution
- Event Coordination (Up to 50 Guests)
- Training & Onboarding for Management Staff
- Social Media & Video Content Creation
- POS Transactions & Financial Close-Out Reporting
- Bilingual: English & Vietnamese
Timeline
Operations Coordinator
Nails of America
01.2023 - Current
Owner / Manager
Street Food Start-Up
01.2021 - 01.2022
Receptionist / Service Advisor
Verona Nails Spa
01.2017 - 01.2019
Associate Degree -
Community College of Denver (CCD)