Ric Williams
Saint Louis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operations Coordinator
SSM Health Saint Louis University Hospital
01.2018 - Current
- Assist manager with the management of daily operational activities for Radiation Oncology & Breast Imaging Departments
- Performing administrative tasks, answering phones, scheduling meetings, etc
- Timekeeping/Payroll Reporting for multiple departments
- Managing office supplies through SAP and the maintenance of office equipment
- Assisting with project management by creating assignments, tracking progress, and resolving issues
- Managing internal and external stakeholder relations
- Planning and organizing conferences, events, staff training, and employee engagement activities
- Preparing and maintaining operations documents and reports
- Observing, review and analyzing processes to identify inefficiencies and areas where improvements could be adjusted
- Assist Guest Services with shortage coverage: Assigning room passes for guest/visitors within Saint Louis University Hospital
Patient Access Specialist
SSM Health Saint Louis University Hospital
01.2009 - Current
- Pre-registration (Epic Prelude/ADT)
- Scheduling patient appointments within department and/or outpatient testing (Epic: Cadence)
- Verify insurance eligibility and benefits
- Scanning patient records, images and consents (Epic: Radiant)
- Complete full registration by managing and updating demographic and insurance, including authorizations and/or referrals
- Obtaining patient vitals and rooming patients
- Processing requests for medical records from patients and/or other medical facilities
Lead Registrar | Emergency Room | Main Admitting | Women’s Evaluation
SSM Health St. Mary’s Health Center
01.2005 - 01.2009
- Obtain identification and insurance information from each patient during the registration process
- Knowledgeable regarding outpatient registration versus in-patient registration
- Assist in the administration of all training including but not limited to monitoring of staff attendance, scheduling facilities, coordinating training sessions, evaluate and track of effectiveness
- Conducted and assisted new hire training and on-going functional job skill training for all staff responsible for registration
- Worked cooperatively with the Patient Access Manager, Patient Access Supervisor and responsible for knowing/doing all aspects of the Patient Access Representative job duties
Registrar
Missouri Baptist Medical Center
01.2001 - 01.2005
- Handled telephone calls from patients and staff; forwarded calls requiring triage
- Performed receptionist duties with close attention to detail and professionalism
- Verified health insurance payment information and educates patients on the applicable regulations; collects payments and recorded data
- Provided hospital registration and scheduling within multiple BJC systems
- Assured proper patient identification, registers, schedules, verifies insurance, scans and retrieved documents within multiple BJC systems
Education
Master of Arts - Organizational Leadership
Saint Louis University
St. Louis, MO12-2018
Skills
- Scheduling management
- Medical terminology
- Records management
- Front desk operations
- Database administration
- Process implementation
- Supply ordering
- Appointment scheduling
- Administrative management
- Patient scheduling
- Payroll administration
- Maintaining documents and records
Accomplishments
- Documented and resolved registration issues which led to successful billing results.
- Collaborated with team of 22 in the development of streamline processes within the Center for Radiation Medicine at SSM Health Saint Louis University Hospital.
Timeline
Operations Coordinator
SSM Health Saint Louis University Hospital
01.2018 - Current
Patient Access Specialist
SSM Health Saint Louis University Hospital
01.2009 - Current
Lead Registrar | Emergency Room | Main Admitting | Women’s Evaluation
SSM Health St. Mary’s Health Center
01.2005 - 01.2009
Registrar
Missouri Baptist Medical Center
01.2001 - 01.2005
Master of Arts - Organizational Leadership
Saint Louis University
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