Dedicated team leader with proven skills in customer service, staff training, and problem-solving. Committed to enhancing operational efficiency and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Leader
Le'drip Coffee and Tea
06.2025 - 08.2026
Led team in delivering exceptional customer service, fostering a welcoming atmosphere in-store.
Trained and mentored new staff, enhancing team skillsets and operational efficiency.
Streamlined inventory management processes, reducing waste and ensuring product availability.
Implemented quality control measures to maintain high standards of beverage preparation and presentation.
Coordinated scheduling to optimize staff coverage during peak business hours, increasing sales opportunities.
Cashier
Lee's Sandwiches
04.2023 - 06.2025
Processed customer transactions accurately and efficiently, enhancing overall service experience.
Managed cash register operations, ensuring balanced drawers and minimizing discrepancies.
Assisted customers with menu selections, promoting daily specials and upselling items effectively.
Trained new staff on operational procedures and customer service best practices.
Sales Associate
Nepherteti
01.2022 - 04.2023
Assisted customers in selecting products, providing expert knowledge on features and benefits.
Managed point-of-sale transactions accurately and efficiently, ensuring smooth checkout process.
Developed strong relationships with customers, enhancing loyalty through exceptional service.
Collaborated with team members to maintain organized and visually appealing merchandise displays.
Server
Pizza Hut
01.2020 - 03.2022
Provided exceptional customer service by actively engaging with guests and addressing inquiries promptly.
Operated point-of-sale system efficiently, ensuring accurate order processing and cash handling.
Collaborated with kitchen staff to ensure timely food delivery and maintain quality standards.
Managed dining area cleanliness, ensuring a welcoming environment for all patrons.
Resolved customer complaints effectively, fostering positive relationships and repeat business.