Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ngoc Kieu Tram Nguyen

Houston

Summary

Dedicated team leader with proven skills in customer service, staff training, and problem-solving. Committed to enhancing operational efficiency and fostering a collaborative work environment.

Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

Team Leader

Le'drip Coffee and Tea
06.2025 - 08.2026
  • Led team in delivering exceptional customer service, fostering a welcoming atmosphere in-store.
  • Trained and mentored new staff, enhancing team skillsets and operational efficiency.
  • Streamlined inventory management processes, reducing waste and ensuring product availability.
  • Implemented quality control measures to maintain high standards of beverage preparation and presentation.
  • Coordinated scheduling to optimize staff coverage during peak business hours, increasing sales opportunities.

Cashier

Lee's Sandwiches
04.2023 - 06.2025
  • Processed customer transactions accurately and efficiently, enhancing overall service experience.
  • Managed cash register operations, ensuring balanced drawers and minimizing discrepancies.
  • Assisted customers with menu selections, promoting daily specials and upselling items effectively.
  • Trained new staff on operational procedures and customer service best practices.

Sales Associate

Nepherteti
01.2022 - 04.2023
  • Assisted customers in selecting products, providing expert knowledge on features and benefits.
  • Managed point-of-sale transactions accurately and efficiently, ensuring smooth checkout process.
  • Developed strong relationships with customers, enhancing loyalty through exceptional service.
  • Collaborated with team members to maintain organized and visually appealing merchandise displays.

Server

Pizza Hut
01.2020 - 03.2022
  • Provided exceptional customer service by actively engaging with guests and addressing inquiries promptly.
  • Operated point-of-sale system efficiently, ensuring accurate order processing and cash handling.
  • Collaborated with kitchen staff to ensure timely food delivery and maintain quality standards.
  • Managed dining area cleanliness, ensuring a welcoming environment for all patrons.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.

Education

Associate of Science - Medical Laboratory Science

Houston Community College
Houston, TX
06.2027

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team supervision
  • Staff training
  • Work Planning and Prioritization

Certification

  • Food Handler
  • Food Manager

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Team Leader

Le'drip Coffee and Tea
06.2025 - 08.2026

Cashier

Lee's Sandwiches
04.2023 - 06.2025

Sales Associate

Nepherteti
01.2022 - 04.2023

Server

Pizza Hut
01.2020 - 03.2022

Associate of Science - Medical Laboratory Science

Houston Community College