NGOC THANH NGUYEN

• Managed monthly financial reconciliations and ensured accuracy of accounts.
• Collaborated with cross-functional teams to support operational finance initiatives.
• Reviewed and analyzed expense reports for compliance with company policies.
• Maintained accounting records and documentation in accordance with regulations.
• Created journal entries accurately and timely for month end close processes.
• Performed general ledger reconciliations on a timely basis.
• Reported on financial results including balance sheets, income statements, cash flow statements.
• Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
• Monitored balance sheets and income statements to evaluate financial performance.
• Maintained accurate accounts for cash, fixed assets and other transactions.
• Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
• Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.

Aside from CRTI, I helped close and finalize CIP projects in a timely manner when request is received from Willy Chow, Precy or the Budget and Capital System (BAC) Team.

2. With new assignments, I am working with Precy and Willy to learn and understand new tasks and how to handle them efficiently since new tasks are time sensitive. It must be uploaded as submitted by Budget team and SDEO contacts and done before allocation run for FA3 and OOC/EOL transactions and before GL close for the others.

I consistently delivers reliable and timely customer service to internal partners, supported the closure and finalization of CIP projects as requests were received, ensuring accurate information and prompt follow-through for Budget, BAC, and project stakeholders.

As new assignments were transitioned, I collaborated closely with her team to learn processes, understand the requirements, and complete highly time-sensitive uploads before allocation runs and GL close. Her responsiveness, openness to learning, and commitment to meeting deadlines contribute positively to the team’s overall service levels.

Process Miscellaneous and manual billings

Maintain various Project Costing chartfields and creates new chartfields in Peoplesoft, sets up Project, Activity, Resource Category and Resource Subcategory for FAS and SDEO.

Tanya demonstrated strong accountability by taking ownership of key financial processes and actively building her competency in new assignments.

She worked closely with her supervisor to review income statement revenue accounts for Funds 50300 and 00126 and helped develop a monthly billing reconciliation template to improve accuracy and consistency.

Tanya also supported knowledge transfer across the team by training the Senior Accountant on CBRE invoices and CCM journals to ensure coverage during her absence.

She continues to take initiative in expanding her skill set, completing training with her colleague on SDEO uploads and coordinating additional training with her teammates on budget adjustments, monthly CCM journal entries, and quarterly reconciliations.

Tanya’s forward-looking plan to collaborate with the team to automate claim invoice distribution reflects her commitment to process improvement and strengthening operational efficiency.

Accounts Receivable & Billing

• Process customer refunds and credits
• Prepare and distribute customer statements
• Manage and monitor delinquent accounts, and follow up on outstanding balances.
• Perform miscellaneous and special billing activities as needed.
• Resolve unapplied payments and research customer account discrepancies.

Cash Receipts & Reconciliation

• Track and reconcile cash receipts
• Maintain and reconcile storm-related receipts and billing activity, including both AR and non-AR transactions.
• Manage temporary cash holding accounts to ensure timely clearing and accurate posting.

Program & Compliance Support

• Support billing and revenue activities for specialized programs, including the Wheelchair Accessible Program.
• Ensure transactions comply with applicable policies, procedures, and regulatory requirements.
• Coordinate with internal and external stakeholders to resolve billing and payment issues.

General Duties

• Maintain accurate documentation and audit support for assigned accounts.
• Identify and resolve data discrepancies through research and analysis.
• Contribute to continuous process improvement and operational efficiency within AR and billing functions.