NGOMA GABIAM
Rochester,NY
Summary
Accomplished team member with experience addressing various business office needs through file and document management, inventory allocation and technical training. Resourceful and experienced support offering expertise in customer service, travel coordination and file management. Proficient in job-related software, including Excel, Word, Powerpoint. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
Rochester, NY
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cook
Taco Bell
Rochester, NY
05.2023 - 02.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Pharmacy Technician
Specialty Rx Pharmacy
Rochester, NY
10.2021 - 04.2022
- Receiving & printing Daily Medication Orders
- Packaging and labeling medications
- Organizing shipment and directing delivery drivers
- Night Floor Manager
Customer Retention Specialist
Sutherland Global
Rochester, NY
11.2020 - 10.2021
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Saved 100 calls weekly from existing and new customers for business growth.
- Developed 2 new strategies for customer retention activities.
- Handled irate customers in fast-paced variable settings in coordination with solid team of online support customer service associates.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Communicated professionally with colleagues, freelancers and clients.
Certified House Painter
Houndoda Kodjo
Lome, Togo, Africa
07.2019 - 09.2020
- Used brushes, spray guns and paint rollers to paint surfaces.
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Removed fixtures such as pictures, doorknobs, lamps and electric switch covers prior to painting.
- Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
- Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
- Met with 5 clients per week to discuss color and finish options and other design details.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Conducted final work check to assess quality and make corrections if necessary.
- Interacted with clients to report progress and verify timetable for completed work.
- Trained new staff on initial setup routines and continual work monitoring procedures.
Agent
Adecco Staffing
Rochester, NY
11.2018 - 07.2019
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate Degree In Nursing -
Monroe Community College
Rochester, NYCertification - Accounting, Remodeling, Painting, Management
Tout Technique De Peintre Batiment
Lome, Togo, Africa06.2020
Skills
- Lease drafting
- Escrow management
- Contract negotiations
- Internet savvy
- Schedule Management
- Information documentation
- Customer service, care, retention
- Business Development
- Network development
- Strategy development
Languages
French
Native or Bilingual
Timeline
Delivery Driver
Amazon
10.2023 - Current
Cook
Taco Bell
05.2023 - 02.2024
Pharmacy Technician
Specialty Rx Pharmacy
10.2021 - 04.2022
Customer Retention Specialist
Sutherland Global
11.2020 - 10.2021
Certified House Painter
Houndoda Kodjo
07.2019 - 09.2020
Agent
Adecco Staffing
11.2018 - 07.2019
Certification - Accounting, Remodeling, Painting, Management
Tout Technique De Peintre Batiment
Associate Degree In Nursing -
Monroe Community College