Soccer and basketball
Ngonidzashe Nengomasha
Administrator
Harare,Zimbabwe
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Waiter
Royal Caribbean International
09.2022 - Current
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests
- Enhanced satisfaction of over 50 guests in less than 6 hours by providing attentive service and anticipating guest needs at dining time
- Contributed to dining room's positive reputation and 95+ rating by consistently delivering exceptional service and building rapport with regular patrons.
Administrator
National Social Security Authority
Harare, Harare
10.2020 - 08.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced internal communication by creating centralized information network accessible to all staff members.
- Served as liaison between HR department and organization, fostering open communication channels that improved overall organizational function.
- Performed general procurement on behalf of company's workers union.
- Performed bookkeeping of over 600 members accounts that is, subscriptions and loan accounts.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly
Credit Control Officer (attachee)
National Social Security Authority
09.2019 - 08.2020
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts of over 200 companies
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted in annual financial audits.
Education
Bachelor of Science - Accounting
01.2017 - 10.2024
Skills
Speed control
Workflow process improvement
Great communication skills
Can work calmly under pressure
Prioritizing deadlines
Clever and very resourceful
Customer Service
Guest Relations Management
Loan Servicing
Cash handling
Interests
Graphic designing
Web design
Networking
Sports
Timeline
Waiter - Royal Caribbean International
09.2022 - Current
Administrator - National Social Security Authority
10.2020 - 08.2022
Credit Control Officer (attachee) - National Social Security Authority
09.2019 - 08.2020
Chinhoyi University of Technology - Bachelor of Science, Accounting
01.2017 - 10.2024