N'goran F. Yao
Hawthorne,CA
Summary
Loyal, dedicated and hard-working Customer Service with a great amount of ambition. Offering excellent customer service skills and can work efficiently on my own, as well as with working with a team. Seeking a position where there is an opportunity to develop and excel, while providing the best in all aspects to the organization.
Overview
15
15
years of professional experience
Work History
Security Officer
Global Network Security
09.2018 - Current
- Locked doors and gates of entrances and exits to secure buildings
- Answered alarms and investigate disturbances
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
LA Country Elections Project, Field Service Technician
Robert Half
05.2022 - 11.2022
- Provide IT Supports onsite at a voting location, typically troubleshoot tablets, wifi connectivity etc.…
- Managed on-site and off-site installation, repair, maintenance, and test tasks,responded quickly to emergency maintenance requests for timely on-call support.
Customer Service Representative
Burida Abidjan
05.2008 - 04.2018
- Provided customer service to clients by answering their questions,received payments and issued receipts
- Responded to customers’ phone calls, emails
- Enter data, track data & track customer directory
- Provided clients’ reports to managers,deposited checks and money at banks,counted and handled cash
- Updated account information to maintain customer records.
Education
Certificate - IT Support
Calbright College
Sacramento, CA08.2023
M.D. - Communication
University Felix Houphouet Boigny
Abidjan, Ivory Coast07.2007
Skills
- Excellent customer service
- Computer Microsoft proficient
- Able to work well unsupervised
- Excellent communication skills
- Strong sense of responsibility
- Self-motivated; quick-learner
- Cheerful-outlook, positive-attitude
- Administrative Duties
- File and Records Management
Timeline
LA Country Elections Project, Field Service Technician
Robert Half
05.2022 - 11.2022
Security Officer
Global Network Security
09.2018 - Current
Customer Service Representative
Burida Abidjan
05.2008 - 04.2018
Certificate - IT Support
Calbright College
M.D. - Communication
University Felix Houphouet Boigny
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