Ngozi Corbett
San Diego,CA
Summary
Dynamic Client Services & Research Support Analyst at UC San Diego with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in Salesforce and Zendesk, resolving inquiries swiftly while fostering strong client relationships. Recognized for improving onboarding processes and maintaining compliance across research platforms, ensuring seamless support for faculty and grant stakeholders.
Overview
4
4
years of professional experience
Work History
Client Services & Research Support Analyst
University of California San Diego
06.2022 - Current
- Company Overview: Remote/Hybrid
- Managed customer communication and support for over 50 faculty and grant stakeholders.
- Maintained documentation compliance across multiple research and funding platforms.
- Resolved over 85% of inquiries within 48 hours using CRM tools like Salesforce and Zendesk.
- Supported onboarding and documentation that improved response times and reduced repeat inquiries.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
Student Engagement Advisor
UC San Diego
San Diego, USA
02.2021 - 05.2022
- Company Overview: San Diego, CA
- Delivered high-volume client support, responding to 75+ inquiries daily with empathy and precision.
- Trained team members on scheduling tools and communications systems.
- Contributed to operational improvements that enhanced the client intake process.
- San Diego, CA
Education
Associate of Arts - Medical Administration
Kaplan College
06-2009
Skills
- Customer Service
- CRM Systems
- Salesforce
- Zendesk
- Contract Management
- Document Management
- Client Communication
- Follow-Up
- Compliance Support
- Policy Adherence
- Service Request Resolution
- Workflow Improvement
- Remote Scheduling
- Administrative Support
- Knowledge Base Creation
- Onboarding
Websites
References
References available upon request.
Timeline
Client Services & Research Support Analyst
University of California San Diego
06.2022 - Current
Student Engagement Advisor
UC San Diego
02.2021 - 05.2022
Associate of Arts - Medical Administration
Kaplan College
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