Ngun Par
Garland,Tx
Summary
Diligent office assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience with the support of knowing three languages; English, Burmese and Chin.
Overview
2019
2019
years of professional experience
Work History
Customer Service Representative
World Fresh International
08.2017 - 07.2018
- Handled escalated issues, ensuring resolution while maintaining high levels of customer trust and loyalty.
- Assisted in creating a knowledge base for common inquiries, reducing average handling time for support requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with inquiries and resolved issues efficiently.
Leasing Agent/ Assistant Office Manager
Hammer and Saw Assets
- Ensuring office waiting area is clean, organized, and welcoming to all visitors.
- Provided support to customers via phone, email, and chat platforms.
- Coordinated move-in processes, facilitating smooth transitions for new residents.
- Monitored rental payment schedules, addressing discrepancies and following up on outstanding balances.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Scan Coordinator
World Fresh International
05.2014 - 07.2018
- Coordinated inventory scanning processes to ensure accurate product tracking and availability.
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OKAssociate of Science - Social Sciences Education
Rose State College
Oklahoma City, OKSkills
- Customer service
- Active listening
- Passionate self-motivated
- Data entry
- Relationship building
- Basic computer proficiency
- Complaint handling
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Speaks Three Languages ; English, Burmese and Chin
Languages
English
Burmese
Chin
Timeline
Customer Service Representative
World Fresh International
08.2017 - 07.2018
Scan Coordinator
World Fresh International
05.2014 - 07.2018
Leasing Agent/ Assistant Office Manager
Hammer and Saw Assets
High School Diploma -
Capitol Hill High School
Associate of Science - Social Sciences Education
Rose State College