Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nguyen Vo

Katy,TX

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency.

Overview

6
6
years of professional experience

Work History

Shift Leader

The Alley Westchase
Houston, TX
09.2024 - 05.2025
  • Trained new employees on customer service and beverage preparation techniques.
  • Managed inventory levels and restocked supplies as needed.
  • Handled customer complaints and resolved issues
  • Checked orders for quality and completeness.

Shift Leader

The Alley
Katy, Texas
09.2022 - 09.2024
  • Managed inventory levels and restocked supplies as needed throughout the day.
  • Handled customer complaints and resolved issues to maintain satisfaction.

Shift Leader

Ding Tea
Katy, TX
10.2019 - 06.2022
  • Trained new employees on customer service and beverage preparation techniques.
  • Maintained cleanliness and organization of the work area.

Social Media Staff

Yin Ji Chang Fen
Houston, TX
05.2025 - Current
  • Managed and responded to customer reviews across multiple online platforms.
  • Designed promotional posters and digital content.
  • Captured and edited photos for use in social media, and promotional materials.

Education

Associate of Science - Chemistry

Lone Star College
Houston, TX

Skills

  • POS system operation
  • Inventory management
  • Employee training
  • Customer service
  • Quality controls

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Social Media Staff

Yin Ji Chang Fen
05.2025 - Current

Shift Leader

The Alley Westchase
09.2024 - 05.2025

Shift Leader

The Alley
09.2022 - 09.2024

Shift Leader

Ding Tea
10.2019 - 06.2022

Associate of Science - Chemistry

Lone Star College

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