Nguyen Yang
Glendale,AZ
Summary
By working at the restaurant for five years, I have gained customer service, multitasking, and time management abilities. Additionally, I had worked as an ESL teacher; I have built my confidence, time management skills, and communication skills. These skills are essential for me to work in any environment.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Pho Avina
Glendale , AZ
05.2020 - Current
- Supervised daily restaurant operations to ensure smooth workflow.
- Managed staff scheduling to optimize labor costs and service efficiency.
- Trained and mentored new employees on company standards and procedures.
- Implemented inventory control processes to minimize waste and loss.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Developed promotional strategies to increase customer engagement and loyalty.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
ESL Teacher
Rising Star
Ho Chi Minh , Viet Nam
05.2017 - 07.2028
- Developed engaging lesson plans for diverse student groups.
- Assessed student progress and provided constructive feedback regularly.
- Utilized technology tools to support language learning effectively.
- Created a positive and inclusive classroom environment for all students.
ESL Teacher
Gateway Community College
Phoenix, Arizona
01.2017 - 05.2017
- Organized cultural exchange events to promote language immersion experiences.
- Developed lesson plans to teach course materials according to schedule.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Education
Master of Arts - Special Education
Arizona State University
Tempe, AZ05-2020
Master of Arts - Teaching English As A Second Language
Arizona State University
Tempe, AZ05-2017
Skills
- Staff training
- Inventory control
- Customer service
- Budget management
- Promotional strategies
- Restaurant operations
- classroom management
- lesson planning
- student engagement
- ESL- english as second language
Timeline
Restaurant Manager
Pho Avina
05.2020 - Current
ESL Teacher
Rising Star
05.2017 - 07.2028
ESL Teacher
Gateway Community College
01.2017 - 05.2017
Master of Arts - Special Education
Arizona State University
Master of Arts - Teaching English As A Second Language
Arizona State University