Thu Nguyen

• Managed daily operations, including greeting customers and ensuring satisfaction with services.
• Oversaw employee shifts, verifying the accuracy of staff "turn" and ensuring proper coverage throughout the day.
• Ensured core employees received fair income by accurately managing tips and service allocations.
• Maintained cleanliness and managed inventory to ensure sufficient supplies.
• Handled bookkeeping tasks, including tracking daily transactions, reconciling cash and computer records, and preparing end-of-day financial summaries.
• Supervised staff scheduling, monitored performance, and closed the shop securely, ensuring a neat and organized environment.

• Oversee scheduling, departmental communication, guest interactions, and event coordination.
• Handle daily bookkeeping tasks, including closing registers, counting cash, reconciling end-of-day balances, and preparing financial reports.
• Responsible for staff management, training, and performance to uphold service standards
• Manage scheduling, inventory, and cost control to optimize profitability.

GPA: Major GPA: 3.5/4.0, GPA: 3.5/4.0