Nhi Nguyen
Phoenix,Arizona
Summary
Determined nursing student adept at delivering compassionate care to all patients with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Global Payments
Phoenix, Arizona
01.2023 - 06.2024
- Responded to customer inquiries in both English and Vietnamese, providing accurate information about products and services.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Online Mathematics Tutor
Grand Canyon Education
Phoenix, AZ
09.2021 - 02.2022
- Instructed college students in face-to-face setting and via remote learning platforms.
- Coached students on academic concepts and explained terminology in easy-to-understand language.
- Personalized lessons to meet individual needs of each student.
Line Cook/Cashier
The Habit Burger and Grill
Phoenix, AZ
03.2021 - 09.2021
- Received food orders from individuals and explained offerings.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors; removing trash; and maintaining machinery.
Education
Associate of Science - Nursing
Carrington College - Phoenix
Phoenix, AZ12-2024
High School Diploma -
Victor Valley Christian School
Victorville12-2020
Skills
- Customer service
- Computer
- Team Collaboration
- Issue and Complaint Resolution
- Languages
- Food Safety Standards
- Active listener
- Time Management
- Academic tutoring
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Timeline
Bilingual Customer Service Representative
Global Payments
01.2023 - 06.2024
Online Mathematics Tutor
Grand Canyon Education
09.2021 - 02.2022
Line Cook/Cashier
The Habit Burger and Grill
03.2021 - 09.2021
Associate of Science - Nursing
Carrington College - Phoenix
High School Diploma -
Victor Valley Christian School
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