Nhi Nguyen

- Greeted and assisted students and parents at the front desk in both English and Vietnamese.

- Scheduled student appointments and class consultations using the center’s system.

- Answered phone calls, responded to inquiries, and provided information on course offerings.

- Handled basic administrative tasks such as attendance records, student data entry, and appointment reminders.

- Supported customer service by addressing questions, explaining procedures, and resolving concerns effectively.

- Sat in on meetings to provide Vietnamese students with oral translations of English conversations and information.
- Compiled background information on content and context of translations for intended audience.

- Provided feedback on linguistic nuances that may be lost during translation process.

- Developed strategies for bridging gaps between different language speakers in order to facilitate successful communication exchanges.