Nhi Nguyen
Katy
Summary
Graduated and equipped with foundational knowledge in Business Management and practical customer service experience from academic projects and the Services industry. Proven skills in teamwork, Microsoft Office, problem-solving, and time management. Ready to contribute effectively in a professional setting with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Cashier Supervisor
Coffee Fellows
Katy
03.2025 - Current
- Handled high-volume interactions efficiently while maintaining a friendly and professional demeanor.
- Managed the inventory system to provide inventory level updates and reordering notices.
- Engaged collaboratively with team members and customers to facilitate seamless daily operations.
- Operated as first point of contact for customers, supplying information and cultivating positive first impression while tackling customer concerns efficiently and respectfully, demonstrating robust problem-solving expertise.
Receptionist Intern
Onyx Nail Bar
Rosenberge
10.2024 - Current
- Delivered exceptional customer service, creating welcoming atmosphere and increasing client satisfaction through personalized interactions.
- Greeted and directed visitors, clients, and staff with professionalism and courtesy.
- Scheduled and confirmed appointments via phone or direct communication.
- Facilitated effective communication among team members and customers to ensure smooth daily operations.
Barista Shift Supervisor
GongCha Bellaire
Houston
12.2021 - 04.2023
- Track inventory, notify the manager of shortages, and ensure seamless operations.
- Deliver tailored customer support, enhancing satisfaction and loyalty.
- Complete closing tasks, manage cash and credit transactions, and maintain accuracy.
- Foster a welcoming atmosphere, elevate customer experience.
Education
Associate of Arts - Business
Houston Community College
Houston, TX12.2024
Associate of Arts - Studio Arts
San Jose City College
San Jose05.2021
Skills
- Customer Service
- Calendar Management
- Data Entry
- Microsoft Office
- Basic Accounting
- Team Leadership
- Cash Handling
- Reception
- Stock replenishment
- FIFO stocking
Languages
English, Vietnamese
Personal Information
Title: Business Associate
Certification
Texas Food Manager Certificate
Timeline
Barista/Cashier Supervisor
Coffee Fellows
03.2025 - Current
Receptionist Intern
Onyx Nail Bar
10.2024 - Current
Barista Shift Supervisor
GongCha Bellaire
12.2021 - 04.2023
Associate of Arts - Business
Houston Community College
Associate of Arts - Studio Arts
San Jose City College