Nhi Nguyen
Chicago,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SOCIAL MEDIA MANAGER/PART TIME BARISTA
COTTI COFFEE
Chicago, IL
10.2025 - Current
- Developed and executed strategies to enhance brand visibility on TikTok and Instagram by 70%.
- Coordinated planning and production of media content to align with campaign objectives.
- Engaged with owner to define and align on key business goals for operational success.
CO-FOUNDER/MANAGER
BOBA HOUSE
Wentzville, MO
11.2023 - Current
- Established and co-managed family business specializing in interior design and menu development.
- Directed inventory management processes to ensure adequate stock availability for operational efficiency.
- Facilitated interviews and training sessions to onboard new employees effectively.
- Oversaw employee shift scheduling, ensuring clear communication and alignment within team.
- Managed customer interactions to ensure positive experiences and reinforce brand integrity.
- Managed preparation and stocking of ingredients for brewing teas and cooking boba.
- Analyzed sales trends to adjust menu offerings, maximizing profitability and customer satisfaction.
- Oversaw daily operations, ensuring compliance with health regulations and safety standards.
RECEPTIONIST
M&D NAILS
Wentzville, MO
06.2021 - 07.2025
- Monitored calls, appointments, and maintained logbooks
- Streamlined appointment booking process, increasing operational efficiency by reducing wait times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Coordinated communication between clients and technicians to optimize service delivery.
VOLUNTEER
UI HEALTH
Chicago, IL
01.2025 - 05.2025
- Affiliated with University of Illinois Chicago
- Support Outpatient Pediatric clinical staff with administrative tasks
- Streamline processes and aiding in patient flow (check-in/out)
- Send out follow-up calls for appointments, ensuring patients are reminded about upcoming visits
VOLUNTEER
SSM HEALTH
Lake St. Louis, MO
09.2023 - 12.2023
- Volunteered in ER, preparing patient rooms following patient visits
- Collaborated with nurses on hospital projects (ex. Heartbeat in a Jar)
- Cleaned used medication jars for various projects
Education
Undergraduate (Bachelors) - Neuroscience Pre-Med
UNIVERSITY OF ILLINOIS CHICAGO
Chicago, IL05-2027
Skills
- Teamwork and collaboration
- Customer relations
- Critical thinking
- Organization skills
- Organized and efficient
- Team leadership
- Decision-making
Certification
Basic Life Support (BLS) Certification
CERTIFICATIONS & SKILLS
English
Vietnamese
Timeline
SOCIAL MEDIA MANAGER/PART TIME BARISTA
COTTI COFFEE
10.2025 - Current
VOLUNTEER
UI HEALTH
01.2025 - 05.2025
CO-FOUNDER/MANAGER
BOBA HOUSE
11.2023 - Current
VOLUNTEER
SSM HEALTH
09.2023 - 12.2023
RECEPTIONIST
M&D NAILS
06.2021 - 07.2025
Undergraduate (Bachelors) - Neuroscience Pre-Med
UNIVERSITY OF ILLINOIS CHICAGO