Overview
Work History
Education
Skills
Timeline
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NHI NGUYEN

Lilburn,GA

Overview

3
3
years of professional experience

Work History

Guest Experience Expert

Sheraton Grand Seattle
Seattle, WA
05.2023 - 05.2024
  • Handled high-volume payments and guest data with 100% accuracy, following strict corporate rules for security and privacy.
  • Performed daily audits of room charges and deposits to find and fix discrepancies, ensuring all financial records were correct.
  • Used hotel management systems (PMS) to track real- time operational data and ensure compliance with brand standards.

Student Ambassador Coordinator

Washington State University
Everett, WA
10.2023 - 05.2024
  • Represented WSU as an official spokesperson, conducting campus tours and professional information sessions for prospective families.
  • Coordinated recruitment events and managed administrative tasks, ensuring all operations met institutional standards.

Sales Associate

ZARA
Lynnwood, WA
01.2021 - 12.2022
  • Maintained inventory accuracy on the sales floor by performing regular stock counts and ensuring all merchandise was properly tagged and organized.
  • Adhered to corporate loss prevention standards and safety protocols to ensure a secure shopping environment for customers.

Education

Master of Science - Management Science STEM

UNDERWOOD UNIVERSITY
Suwanee, GA
08.2027

BBA - Hospitality Administration / Management

WASHINGTON STATE UNIVERSITY
Everett, WA
05.2024

Associate of Arts - Business Administration

EDMONDS COMMUNITY COLLEGE
Lynnwood, WA
2020

Skills

  • Technical Skills: Microsoft Excel, MS Office Suite (Word, PowerPoint), Information Systems Management
  • Compliance & Risk: Data Integrity, Regulatory Compliance, Internal Auditing Support, Risk Assessment, Professional Ethics
  • Soft Skills: Acute Attention to Detail, Problem-Solving, Cross-functional Collaboration, Adaptability in Fast-paced Environments

Timeline

Student Ambassador Coordinator

Washington State University
10.2023 - 05.2024

Guest Experience Expert

Sheraton Grand Seattle
05.2023 - 05.2024

Sales Associate

ZARA
01.2021 - 12.2022

Master of Science - Management Science STEM

UNDERWOOD UNIVERSITY

BBA - Hospitality Administration / Management

WASHINGTON STATE UNIVERSITY

Associate of Arts - Business Administration

EDMONDS COMMUNITY COLLEGE
NHI NGUYEN