Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Nhia Lee

Wausau

Summary

I am a dedicated crew member with a strong foundation in team-oriented operations and exceptional customer service. Proven track record of facilitating seamless workflows and enhancing guest experiences. Recognized for reliability and effective communication skills, with demonstrated ability to train new employees, conduct interviews, and efficiently resolve employee and customer issues. Committed to fostering a collaborative environment that drives team success and elevates service standards.

Overview

9
9
years of professional experience

Work History

Crew Member

Dunkin' Donuts
10.2024 - Current


  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new crew members on operational procedures and customer service protocols.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Monitored inventory levels and restocked supplies to prevent shortages.
  • Implemented process improvements that enhanced workflow efficiency in daily operations.

Baker

Crumbl Cookie
08.2023 - 10.2024
  • Conducted interviews and managed phone inquiries, providing customer service and addressing questions or concerns in person.
  • Organized baking and refrigeration processes to maintain product freshness and quality.
  • Handled cash register transactions at drive-thru and front end efficiently.
  • Trained junior bakers on production techniques, fostering skill development and teamwork.

Machine Operator

Timber Creek Resource
01.2019 - 08.2023
  • Handling a variety of different machines involving, sawing, nailing and organizing lumber.
  • Trained new-hires to do the job with focus on reading and understanding building instructions, safe use of tools/machines and how to work efficiently and accurately.
  • Conducted routine maintenance checks to uphold equipment performance standards.
  • Operated machinery to ensure efficient production and quality output.
  • Complied with company and OSHA safety rules and regulations.

Screen Printer

Footlocker
01.2017 - 01.2019
  • Coordinate with other team members to be able to operate my printing machine efficiently along a tight timetable.
  • Collaborated with design team to accurately reproduce artwork on various apparel items.
  • Operated and maintained screen printing machines to ensure high-quality production standards.

Education

Psychology

University of Wisconsin-Stevens Point
Stevens Point, Wisconsin
12-2026

High School Diploma -

Wausau West Highschool
Wausau, Wisconsin
06.2016

Skills

  • Time Management
  • Training
  • Multitasking and organization
  • Teamwork and collaboration
  • Customer service
  • Team Management
  • Machine Operator
  • Interviewing
  • Computer Skills
  • Food service

Accomplishments

  • Documented and resolved employee conflict which led to a more harmonious and product workplace environment.
  • Achieved high production of expensive and complex containers and encasement's by completing machine and tool operation with accuracy and efficiency.
  • Supervised team of 9 staff members.

Languages

English
Native or Bilingual

Interests

  • Mindfulness Practices
  • Gym Workouts
  • Stand-up Paddleboarding (SUP)
  • Kayaking
  • Road Trips
  • Reading
  • Music

Timeline

Crew Member

Dunkin' Donuts
10.2024 - Current

Baker

Crumbl Cookie
08.2023 - 10.2024

Machine Operator

Timber Creek Resource
01.2019 - 08.2023

Screen Printer

Footlocker
01.2017 - 01.2019

Psychology

University of Wisconsin-Stevens Point

High School Diploma -

Wausau West Highschool

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