Nhi (Stephanie) Hoang
Seattle,,WA
Summary
Adaptable and compassionate Healthcare Professional with a diverse background in media operations and patient-centered care. Skilled at putting patients at ease, communicating clearly, and keeping daily operations running smoothly in busy clinic settings. Combines strong organizational skills with a warm, resilient approach to deliver supportive care in fast-paced medical environments.
Overview
2027
2027
years of professional experience
Work History
Surgical & Patient Care Coordinator
Seattle Eye Care
Seattle, WA
05.2026 - Current
- Cross-trained to perform OCT and Visual Field testing, supported clinic operations during periods of limited staffing.
- Coordinate entire surgical workflow from pre-operative to post-operative phases, handling scheduling, paperwork, and care instructions to ensure comprehensive patient support.
- Handle high-volume calls and ER referrals, rapidly triaging ophthalmic emergencies to coordinate immediate clinical care.
- Provide occasional Vietnamese interpretation to support clear communication between patients and clinical staff.
Clinical Shadower
Seattle Hearing & Balance Center
Seattle, WA
- Observed diagnostic evaluations and balance testing, learning how audiologists operate specialized equipment and position patients safely.
- Shadowed patient consultations to see how clinicians explain complex procedures clearly and take accurate medical histories.
Clinical Shadower
Virginia Mason Medical Center|Radiology Department
Seattle, WA
- Shadowed radiologists, radiology technologists, and sonographers in the inpatient, outpatient, and ER settings.
- Observed patient positioning, imaging protocols, and radiation safety procedures.
- Gained an understanding of the importance of obtaining high-quality, standardized radiographic projections to support efficient radiologist workflow and timely patient care.
Education
High School Diploma -
Kennedy Catholic High School
Burien, WA06-2017
Skills
- Diagnostic Ocular Imaging
- Clinical Setup
- HIPAA Compliance
- Medical Terminology
- Medical History Gathering & Charting
- High-Volume Workflow Logistics
Additional Professional Experience
SEO Content Writer & Journalist, Independent (2022 - 2025)
- Wrote bilingual articles and content for national newspaper and startups, enhancing readership engagement.
- Produced SEO-optimized content and social media posts, increasing online visibility and audience interaction.
- Managed multiple projects independently, ensuring accuracy and professionalism in all deliverables.
Operations Lead, Starbucks Reserve Roastery Seattle (2025)
- Managed sales and operations coordination for a high volume flagship store, supporting team performance under pressure while maximizing the visitor experience.
- Created detailed reports on sales performance, inventory levels, and operational efficiency for management review.
- Trained and guided team members, maintaining operational standards and workflow efficiency.
Timeline
Surgical & Patient Care Coordinator
Seattle Eye Care
05.2026 - Current
Clinical Shadower
Seattle Hearing & Balance Center
Clinical Shadower
Virginia Mason Medical Center|Radiology Department
High School Diploma -
Kennedy Catholic High School