Nhu Phan
Denver,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Manager
Market
05.2024 - Current
- Managed team schedules and ensured adequate staffing levels for operations.
- Developed training materials and conducted sessions for new employees.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Cashier
Market
Denver, Colorado
07.2020 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and selections.
- Maintained a clean and organized checkout area.
- Handled cash, credit, and debit payments securely.
- Collaborated with team members to enhance customer service.
- Managed inventory by restocking merchandise as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Cashier
Market
06.2020 - Current
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Waitress Trainee
Pho Restaurant
Denver, Colorado
10.2018 - 01.2019
- Assisted in taking orders and relaying them to the kitchen staff.
- Supported team during busy shifts by managing multiple tables efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
High School Diploma -
University of Colorado Denver
Aurora, COSkills
- Customer service
- Employee training
- Problem resolution
- Inventory management
- Fluent in English and Vietnamese
- Effective communication
Timeline
Manager
Market
05.2024 - Current
Cashier
Market
07.2020 - Current
Customer Service Cashier
Market
06.2020 - Current
Waitress Trainee
Pho Restaurant
10.2018 - 01.2019
High School Diploma -
University of Colorado Denver
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