Nhu Tat
Oakland
Summary
Hardworking and motivated college student with organizational and interpersonal skills. Good with time management and excellent communication. Seeking a position in which I can learn and expand on new skills personally and professionally.
Overview
6
6
years of professional experience
Work History
Call Center Coordinator
Native American Health Center
07.2023 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed process controls and metrics for daily management of call center.
Server
Hawaiian POKE
06.2022 - 01.2023
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
- Kept a high level of cleanliness and sanitation
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
Bobarista
Gong Cha
03.2018 - 11.2020
- Prioritized drink requests while managing interruptions
- Cleaned the counters, machines, utensils, and seating areas every day
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Used positive reinforcement and respectful, encouraging coaching to train new team members
- Kept up with my attendance and punctuality on a regular basis
- Gave customers detailed information on beverage preparation and offered samples of the latest brews
- Followed all merchandising, stocking, and storage procedures
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Taught new products to coworkers and customers.
Shift Leader
Poki Lab
06.2017 - 01.2019
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Did a root cause analysis to figure out what was wrong with the product and come up with long-term solutions
- In charge of pricing, inventory count, and supply during shift hours
- They enforced company policies and regulations with employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture
- Created efficient work schedules for each team member on a weekly basis to meet deadlines and staff shifts properly.
Education
Associate of Arts - Interior Design
University of California
Davis, CA01.2024
High School -
Oakland High School
Oakland, CA01.2020
Skills
- Customer service
- Communication skills
- Food sales and promotion
- Team standards
- Food preparation and safety
- Microsoft Office (Excel, Powerpoint, Word)
- Photoshop
- Google Calendar
- Zoom
- Document Management
- Patient Privacy
Languages
English (Fluent)
Vietnamese (Fluent)
Timeline
Call Center Coordinator
Native American Health Center
07.2023 - Current
Server
Hawaiian POKE
06.2022 - 01.2023
Bobarista
Gong Cha
03.2018 - 11.2020
Shift Leader
Poki Lab
06.2017 - 01.2019
Associate of Arts - Interior Design
University of California
High School -
Oakland High School
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