Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nhut (Jonathan) Huynh

CARY,NC

Summary

Skilled Customer Service specialist highly effective at working in both team-based and self-directed capacities. Able to make effective decisions that positively impact team and business success. Seeking new position with room for growth and advancement.

Overview

12
12
years of professional experience

Work History

Verizon Solutions Specialist

Verizon Wireless
08.2021 - Current
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Recommended new products and services to customers.

Server

Flavors Kitchen
12.2019 - 03.2020
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Front Porch Associate

Lowes Foods of Cary on High House Road
11.2017 - 12.2019
  • Assisted on sales floor as needed to maintain service standards.
  • Received customer payments.
  • Engaged with customers in a sincere and friendly manner.

Inbound Sales Agent

Spectrum Corporate
03.2017 - 10.2017
  • Exceeded sales targets on a consistent basis.
  • Maintained current understanding of available company products and services.
  • Achieved demanding quality and productivity targets by applying strong time management skills and enthusiastic conversational abilities.

Sales Associate

Walgreens
01.2016 - 03.2017
  • Provided repeat customers with exceptional care and attention.
  • Suggested accessories and complementary purchases.
  • Prepared merchandise for sales floor.

Server

Smithfield's Chicken 'N Bar-B-Q
08.2015 - 12.2015
  • Bussed and reset tables and kept dining room and work areas clean.
  • Maintained clean dining room, lobby and service areas at all times.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Cashier

McDonald's
12.2014 - 08.2015
  • Assisted customers in selecting items based on needs.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Greeted customers in a timely fashion while quickly determining their needs.

Crew Member

Bojangles Chicken 'n Biscuits
02.2014 - 12.2014
  • Responded to customer concerns with friendly and knowledgeable service.
  • Recommended merchandise to customers based on their needs and preferences.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Education

High School Diploma - General Studies

Panther Creek High School
Cary, NC

Skills

  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Product knowledge
  • Customer relations

Timeline

Verizon Solutions Specialist

Verizon Wireless
08.2021 - Current

Server

Flavors Kitchen
12.2019 - 03.2020

Front Porch Associate

Lowes Foods of Cary on High House Road
11.2017 - 12.2019

Inbound Sales Agent

Spectrum Corporate
03.2017 - 10.2017

Sales Associate

Walgreens
01.2016 - 03.2017

Server

Smithfield's Chicken 'N Bar-B-Q
08.2015 - 12.2015

Cashier

McDonald's
12.2014 - 08.2015

Crew Member

Bojangles Chicken 'n Biscuits
02.2014 - 12.2014

High School Diploma - General Studies

Panther Creek High School

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