Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alaina Iorio

Carnegie,PA

Summary

Skilled Collision Estimator with knowledge of vehicle repairs and insurance claim procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Auto Collision Estimator

Gerber Collision & Glass
Pittsburgh, PA
03.2023 - Current
  • Analyzed vehicles to write an accurate estimate on damages.
  • Developed and updated cost estimates by documenting relevant information into jobs in CCC One.
  • Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
  • Coordinated with suppliers and vendors to obtain competitive quotes for parts and sublet work.
  • Handling all sides of the insurance process through the repair.
  • Working with the technicians to plan a correct and timely repair.
  • Ensure compliance with all insurance company requirements.
  • Knowledge of repairs and OE guidelines on vehicles.
  • Manage working relationships with customers, insurance companies, and colleagues

Customer Service Representative

Gerber Collision and Glass
Pittsburgh, PA
10.2021 - 03.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Worked with customers by telephone or in person to provide information about scheduling, insurance, repairs, and parts.
  • Recorded debit, credit, and account transactions in the system.
  • Assisted with month-end and year-end closing processes
  • Managed daily accounts payable and receivable transactions, ensuring accuracy and timeliness.
  • Matched parts orders with invoices, and posted the required information.
  • Training new hires throughout the company.

Supervisor

Rite Aid Pharmacy
Carnegie, PA
10.2018 - 01.2021
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated the cash register to receive payment by cash, check, and credit card.
  • Provided customer service while promoting loyalty programs to increase sales potential.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Delegated work to staff, setting priorities and goals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.

Education

High School Diploma -

Chartiers Valley Highschool
Bridgeville, PA
06-2018

Skills

  • Repair planning
  • Insurance negotiation
  • Parts identification
  • Estimating techniques
  • Damage assessment

Certification

Pennsylvania Motor Vehicle Damage Appraiser License

Timeline

Auto Collision Estimator

Gerber Collision & Glass
03.2023 - Current

Customer Service Representative

Gerber Collision and Glass
10.2021 - 03.2023

Supervisor

Rite Aid Pharmacy
10.2018 - 01.2021

High School Diploma -

Chartiers Valley Highschool
Alaina Iorio