Alaina Iorio
Carnegie,PA
Summary
Skilled Collision Estimator with knowledge of vehicle repairs and insurance claim procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Collision Estimator
Gerber Collision & Glass
Pittsburgh, PA
03.2023 - Current
- Analyzed vehicles to write an accurate estimate on damages.
- Developed and updated cost estimates by documenting relevant information into jobs in CCC One.
- Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
- Coordinated with suppliers and vendors to obtain competitive quotes for parts and sublet work.
- Handling all sides of the insurance process through the repair.
- Working with the technicians to plan a correct and timely repair.
- Ensure compliance with all insurance company requirements.
- Knowledge of repairs and OE guidelines on vehicles.
- Manage working relationships with customers, insurance companies, and colleagues
Customer Service Representative
Gerber Collision and Glass
Pittsburgh, PA
10.2021 - 03.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked with customers by telephone or in person to provide information about scheduling, insurance, repairs, and parts.
- Recorded debit, credit, and account transactions in the system.
- Assisted with month-end and year-end closing processes
- Managed daily accounts payable and receivable transactions, ensuring accuracy and timeliness.
- Matched parts orders with invoices, and posted the required information.
- Training new hires throughout the company.
Supervisor
Rite Aid Pharmacy
Carnegie, PA
10.2018 - 01.2021
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated the cash register to receive payment by cash, check, and credit card.
- Provided customer service while promoting loyalty programs to increase sales potential.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Education
High School Diploma -
Chartiers Valley Highschool
Bridgeville, PA06-2018
Skills
- Repair planning
- Insurance negotiation
- Parts identification
- Estimating techniques
- Damage assessment
Certification
Pennsylvania Motor Vehicle Damage Appraiser License
Timeline
Auto Collision Estimator
Gerber Collision & Glass
03.2023 - Current
Customer Service Representative
Gerber Collision and Glass
10.2021 - 03.2023
Supervisor
Rite Aid Pharmacy
10.2018 - 01.2021
High School Diploma -
Chartiers Valley Highschool