Nia Hall
Petersburg,VA
Summary
Energetic Lead Employee with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Accomplished Optometry Intern offering expertise in assisting an optometry team with patient eye care services. Successful in treating eye disorders and vision issues. Focused on providing comprehensive care by testing patients' color vision, peripheral visual fields, and eye anatomy. Upbeat and friendly when working with customers.
Overview
4
4
years of professional experience
Work History
Lead Employee
Jimmy T's
06.2019 - 08.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Internship Student
Vision Health Center
09.2020 - 12.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
Education
High School Diploma -
Massaponax High School
Fredericksburg, VA05.2021
Skills
- Team Supervision
- Customer Engagement
- Teamwork and Collaboration
- Cash Register Systems
- Guest Inquiries
Timeline
Internship Student
Vision Health Center
09.2020 - 12.2020
Lead Employee
Jimmy T's
06.2019 - 08.2023
High School Diploma -
Massaponax High School
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