Nia Akins
Plainfield,IN
Summary
I am an Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. I am eager to continue to learn new processes and skills to improve my career and my own personal success.
Overview
3
3
years of professional experience
Work History
Cashier Assistant
Taco Bell
06.2022 - 12.2023
- Greeted customers and helped find items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Kept checkout area clean, organized, and well-stocked to maintain an attractive store.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Checked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Cashier
Burger King
12.2022 - 07.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Cafeteria Worker
Plainfield Schools Corporation
07.2025 - Current
- Operated kitchen equipment to prepare meals efficiently and safely.
- Maintained cleanliness and organization of cafeteria workspace, ensuring compliance with health standards.
- Assisted in inventory management, monitoring stock levels and reporting shortages to management.
- Collaborated with team members to deliver high-quality food service during peak hours.
Education
Avon High School
Avon, IndianaSkills
- Customer Focus
- Strong numeracy
- Patience and composure
- Reliability and punctuality
- Up-selling techniques
- Merchandise Restocking
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Customer Satisfaction
- Product Knowledge
- Cash Management
- Telephone management
- Inventory Stocking
- Microsoft Office
- Credit and cash transactions
- Active Listening
- Reliability
- Problem-solving abilities
- Time Management
- Adaptable and Flexible
Timeline
Cafeteria Worker
Plainfield Schools Corporation
07.2025 - Current
Customer Service Cashier
Burger King
12.2022 - 07.2024
Cashier Assistant
Taco Bell
06.2022 - 12.2023
Avon High School