Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Anderson

Baltimore,MD

Summary

Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Can handle customer inquiries and complaints and works with customers to find solutions.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Ryder
07.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Order Fulfillment Specialist

The Restaurant Store
12.2021 - 07.2023
  • Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
  • Execute on our proven TRS process: 1) build brand awareness, 2) assess customer's needs, 3) exceed expectations, and 4) build loyalty
  • Perform basic cashier functions and loading products into customer vehicles
  • Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
  • Analyze basic inventory information to determine product availability and re-order status
  • Promote our private label brands to maximize TRS gross profit
  • Educate prospective customers on our competitive advantages (best people, best technology, and best price)
  • Possess and maintain a thorough understanding of our website and educate customers on how to best utilize our "Brick and Click" business model.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Coordinated with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Contributed to company growth by consistently meeting or exceeding monthly sales targets through efficient order fulfillment processes.

Assistant Manager

IHOP
03.2020 - 12.2021
  • Coordinated work handoffs and schedules with other Shift Managers
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Supervised staff, including development of team leaders to improve team management
  • Interviewed, hired, and trained all employees and scheduled work hours.

Hostess

IHOP
03.2019 - 03.2020
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
  • Answered incoming calls and provided information regarding hours of operation, location, and menu items
  • Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
  • Used the POS system to process credit card and cash transactions
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
  • Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
  • Answered the phone to take delivery or pickup orders from callers.

Cashier

Little Ceasars
07.2019 - 12.2019
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Collected payment for customer purchases
  • Greeted all customers and provided prompt and friendly service.

Education

High School Diploma -

Woodlawn High School
Baltimore, MD
06.2019

Skills

  • Build successful teams
  • Financial management
  • Develop employee
  • Staff development knowledge
  • Hiring and training
  • Team Management
  • Assistant Manager Experience
  • Employee Evaluation
  • Recruiting
  • Restaurant experience

Timeline

Warehouse Worker

Ryder
07.2024 - Current

Order Fulfillment Specialist

The Restaurant Store
12.2021 - 07.2023

Assistant Manager

IHOP
03.2020 - 12.2021

Cashier

Little Ceasars
07.2019 - 12.2019

Hostess

IHOP
03.2019 - 03.2020

High School Diploma -

Woodlawn High School

Similar Profiles

CREATE PROFILE
Nia Anderson