Nia Berry
Summary
Dynamic Property Manager with a proven track record at Corey Cadwell, excelling in tenant relations and property inspections. Leveraged exceptional communication skills to enhance tenant satisfaction and implemented effective leasing strategies, boosting occupancy rates. Adept at managing complex issues with a customer service focus, ensuring optimal property utilization and client retention.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Property Manager
Corey Cadwell
Louisville, KY
2023 - Current
- Managed tenant relations, addressing concerns and facilitating resolutions to enhance satisfaction.
- Coordinated property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Conducted property inspections to assess conditions and identify areas for improvement.
- Implemented leasing strategies, increasing occupancy rates through targeted marketing efforts.
- Managed lease negotiations to optimize property utilization and tenant satisfaction.
Resolution Specialist
Walgreens
WFH
11.2020 - 2023
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to streamline resolution processes and improve response times.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
Housekeeping Supervisor
Marriott
Bowling Green, KY
2018 - 2020
- Supervised housekeeping staff to ensure adherence to cleanliness and safety standards.
- Trained team members on proper cleaning techniques and equipment usage.
- Conducted inspections of guest rooms and public areas for quality assurance.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
High School Diploma -
Doss High School
Louisville, KY06-2014
Skills
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Property management
- Leasing and sales
Timeline
Resolution Specialist
Walgreens
11.2020 - 2023
Property Manager
Corey Cadwell
2023 - Current
Housekeeping Supervisor
Marriott
2018 - 2020
High School Diploma -
Doss High School