Nia Chasteen
Tucson,AZ
Summary
Accomplished professional with a proven track record at GEICO, adept in retaining customers and generating sales through effective problem-solving and excellent communication. Skilled in multitasking and time management, consistently exceeding quotas by leveraging goal-oriented strategies. Cultivated long-term client relationships and excelled in high-stress situations, enhancing company loyalty and business growth.
Overview
13
13
years of professional experience
Work History
Reissue Representative
GEICO
10.2021 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Representative
GEICO
01.2012 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retention Representative
GEICO
01.2018 - 02.2020
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
- Established trust-based relationships with clients resulting in long-term commitment to the company's services.
- Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
Education
High School Diploma -
Tucson High School
Tucson05.2009
Skills
- Goal-oriented mindset
- Multitasking Abilities
- Problem-Solving
- Active Listening
- Excellent Communication
- Time Management
Timeline
Reissue Representative
GEICO
10.2021 - Current
Retention Representative
GEICO
01.2018 - 02.2020
Customer Service Representative
GEICO
01.2012 - 10.2021
High School Diploma -
Tucson High School
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