Nia Coyl
Chico,CA
Summary
Proven leader with a track record of enhancing profitability and operations management at Red Lobster. Skilled in P&L management and team building, demonstrated through strategic sales increases and effective training programs. Excelled in problem resolution and fostering customer relationships, ensuring a positive dining experience and operational excellence.
Overview
13
13
years of professional experience
Work History
General Manager
Red Lobster
Chico, CA
11.2012 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Server
IHOP
Chico, CA
06.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Scrambles
Chico, CA
04.2011 - 07.2014
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Child Development
Butte College
Oroville, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- P&L Management
- Training and coaching
Timeline
Server
IHOP
06.2018 - 07.2019
General Manager
Red Lobster
11.2012 - 05.2024
Server
Scrambles
04.2011 - 07.2014
Child Development
Butte College