Nia Davis
Kansas City,MO
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Healthcare professional ready to bring comprehensive training and hands-on experience to role. Proven ability to support medical teams in delivering high-quality patient care and maintaining clinical standards. Known for collaborative spirit and adaptability in dynamic environments, leveraging strong organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Data entry
cherokee federal
06.2022 - Current
- Company Overview: IRS CONTRACTOR
- Improved accuracy of financial reports with diligent data entry and verification tasks.
- Streamlined data entry procedures for increased efficiency and reduced processing time.
- Increased accuracy in data entry, diligently reviewing documents for completeness before submission.
- Been trained in BMF and IMF
- Worked with Scripts and Isrp
- IRS CONTRACTOR
CNA
Saint Luke's Hospital
04.2024 - 09.2024
- Took CNA Training cohort
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
customer services rep
CVS CAREMARK
08.2023 - 04.2024
- Company Overview: WFH customer services rep
- Provided customers with information regarding pharmacy insurance such as Coverage, copays, and plan benefits
- Answering questions and de-escalating situations for members
- Multitasking while handing different computer systems
- WFH customer services rep
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Personal Shopper
Walmart
05.2021 - 08.2022
- Heavy lifting
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Managed customers pick up orders
- Assisted customers by answering questions and de-escalating high emotion situations
- Inventory control
Education
Practical Nursing Certificate - Practical Nursing
MCCKC
Kansas City, MO05-2027
High School Diploma -
Winnetonka Highschool
Kansas City, MO05-2022
Skills
- Communication
- Time management
- Collaboration
- Critical thinking skills
- Call center experience
- Adaptability
- Organizations
- Data entry standards
- Vitals monitoring
- Task prioritization
- Patient care
- Compassion and empathy
Timeline
CNA
Saint Luke's Hospital
04.2024 - 09.2024
customer services rep
CVS CAREMARK
08.2023 - 04.2024
Data entry
cherokee federal
06.2022 - Current
Personal Shopper
Walmart
05.2021 - 08.2022
Practical Nursing Certificate - Practical Nursing
MCCKC
High School Diploma -
Winnetonka Highschool
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