Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
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Nia Dorsey

Danville,CA

Summary

Dynamic Sales Account Professional at Comcast with a proven track record in customer relationship management and strategic sales development. Achieved top-selling team status through innovative data analysis and effective contract negotiation. Skilled in CRM Software and complex problem-solving, driving significant increases in competitive sales penetration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Account Professional

Comcast
Dublin, CA
07.2023 - Current
  • Developed and managed relationships with clients, vendors, and suppliers, internally and externally, for Comcast West Division, including Samsung, Apple, OtterBox, Comcast CAR Team - West Division, Comcast Marketing - West Division, Senior Market Management - West Division, and Sales & Marketing Operations - West Division.
  • Worked successfully with a diverse group of coworkers to accomplish goals, and address issues related to our products and services. Achieving together for the Northwest-central region 2023 & 2024 Mobile Top-Selling Individual Retail Team, and the 2025 Quarter One Top-Selling Overall Team.
  • An enthusiastic learner - conducting comprehensive research and data analysis to support strategic planning in marketing events, which led to an 86% increase rate in competitive sales penetration specifically in the student secular West Division market.
  • Leveraged sales scripts and advanced closing skills to handle pre-screened inbound and outbound concerns, contracts and obligations, billing and payment support, and calls with potential customers.
  • Created and implemented new organizational processes for streamlining retail sales operations, for improved efficiency. Including, but not limited to the in-store 2024 QR code implementation across all retail Comcast divisions.

CEO & Photophrapher

NYD Photography
Danville, CA
08.2018 - Current
  • Negotiated contracts with key stakeholders, vendors, government agencies, and other industry partners to secure competitive pricing for goods or locations.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues. The rebranding and corrective learning resulted in a 75% increase in clientele.
  • Signed and approved budgets for new funding and business initiatives, not exclusive to creative directing, editing, and photoshoots.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends, such as FaceTime photoshoots during 2020.

Head Of UX Research

Newbies In Tech - Startup
Las Vegas, NV
08.2020 - 09.2021
  • Established innovative ideas and solutions to enhance team performance and outcomes, with responses reformulated and redistributed back to internal teams: Marketing, UI, and Upper Management/CEO.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making, resulting in the launch of our social media pages.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met. All deadlines for web team and media projects were completed 97% on time, with positive feedback.
  • Updated and maintained databases with current information recorded: Slack, Google Forms, Discord, and social media.

Lead Barista

Starbucks
Azusa, CA
08.2019 - 04.2021
  • Received official Starbucks training course and certificate to customize drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Created engaging displays for promotional materials such as menus or flyers.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.

Business Development and Marketing Intern

Grigsby & Associates. Inc.
San Francisco, CA
01.2016 - 09.2018
  • Worked closely with senior management team members on developing strategic partnerships.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Prepared presentations for internal marketing team highlighting progress against goals. Compiled targeted or exhaustive marketing data based on needs of specific research projects.
  • Collaborated with internal teams to create effective strategies for sales process improvement, with a 78% positive response from internal teams.

Education

High School Diploma -

Dougherty Valley High School
San Ramon, CA
06-2018

Some College (No Degree) - Psychology & English Literature

University of Oxford
Oxford

Bachelor of Arts - Business Marketing

Pepperdine University
Malibu, CA

Skills

  • Customer & stakeholder relationship management
  • Sales forecasting & strategy development
  • Contract negotiation
  • Data analysis
  • CRM software
  • Complex Problem-solving
  • Adobe Master Suite
  • Microsoft 365 Suite
  • Google Analytics
  • Canva
  • HTML
  • CSS
  • Java & Java Script
  • Graphic Design

Accomplishments

  • President - Black Student Association
  • President - Jack and Jill of America Inc.

Languages

English
Full Professional
French
Professional

Certification

  • Hootsuite Platform Certification
  • Hootsuite Social Media Campaign Certification

References

References available upon request.

Timeline

Sales Account Professional

Comcast
07.2023 - Current

Head Of UX Research

Newbies In Tech - Startup
08.2020 - 09.2021

Lead Barista

Starbucks
08.2019 - 04.2021

CEO & Photophrapher

NYD Photography
08.2018 - Current

Business Development and Marketing Intern

Grigsby & Associates. Inc.
01.2016 - 09.2018

High School Diploma -

Dougherty Valley High School

Some College (No Degree) - Psychology & English Literature

University of Oxford

Bachelor of Arts - Business Marketing

Pepperdine University

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