Nia Dukes
Michigan City,IN
Summary
Dynamic and results-driven professional with a proven track record at FedEx, excelling in package handling and safety protocols. Demonstrated strong time management and customer service skills, significantly reducing damage rates and enhancing operational efficiency. Recognized for reliability and adaptability in fast-paced environments, consistently exceeding performance expectations.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
10.2021 - 07.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Unpacked and repacked items in different quantities and configurations for shipment.
Cashier
Arnies
08.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Prepared and wrapped food orders.
Cashier
Strack N Van Til
05.2020 - 07.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Kmart, Sears Holding
06.2015 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
George Rogers Clark
Whiting, IN06-2021
Skills
- Team collaboration
- Warehouse safety
- Package unloading
- Adaptable to change
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Timeline
Package Handler
FedEx
10.2021 - 07.2022
Cashier
Arnies
08.2021 - 12.2021
Cashier
Strack N Van Til
05.2020 - 07.2020
Cashier
Kmart, Sears Holding
06.2015 - 11.2018
High School Diploma -
George Rogers Clark
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