Nia Grullon
Miami,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Plastic Surgery Coordinator
Icon Cosmetic Surgery
Miami, FL
03.2022 - Current
- Assisted in coordinating surgical schedules to ensure optimal patient flow.
- Supported communication between patients and medical staff regarding pre-operative instructions.
- Maintained accurate patient records and updated scheduling systems as needed.
- Reviewed patient labs
- Prepared and maintained patient records for surgical procedures and consultations.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
Call Center Representative
Icon Cosmetic Center
04.2020 - 03.2022
- Managed high-volume inbound calls, providing accurate information on medical services and appointment scheduling.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
Front Desk Receptionist
Manhattan Aesthetics
09.2017 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling of appointments, optimizing staff availability and client satisfaction.
- Maintained accurate records of guest interactions using hotel management software.
Education
Eleanor Roosevelt High School
New York, NYSkills
- Bilingual
- Customer service
- Excellent communication
- Organizational skills
- Detail-oriented
- Patient check-in
- Patient coordination
- Surgical scheduling
- HIPAA compliance
- Data entry accuracy
Timeline
Plastic Surgery Coordinator
Icon Cosmetic Surgery
03.2022 - Current
Call Center Representative
Icon Cosmetic Center
04.2020 - 03.2022
Front Desk Receptionist
Manhattan Aesthetics
09.2017 - 03.2020
Eleanor Roosevelt High School