Nia Hill
Lebanon,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Gas Station Cashier
Casey's
11.2022 - Current
- Cheerfully greet guests while running cash register.
- Ensure store is stocked and clean so we can continue to build strong relationships with guests and communities.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked personal identifications during alcohol and tobacco sales
Social Media Content Moderator
Telus International
05.2020 - 04.2022
- Reviewed videos, posts, comments, reviews, photos and live-streamed content according to social network's policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content.
- Added accurate metadata/tags to content items, identify and escalate potential risks to relevant teams.
- Participate in frequent refresher training to always conduct correct moderating policies.
- Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams.
Customer Service Representative
Alorica
07.2019 - 02.2020
- Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Managed client records.
- Provided policy and service information.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Managed over 150 customer calls per day.
Team Member
Culver's Restaurant
03.2016 - 03.2019
- Provided excellent customer service - took orders, accurately processed payments and responded appropriately to guest concerns.
- Quickly and efficiently prepared customer's orders.
- Kept customer and food preparation areas cleaned, stocked, and well organized.
- Effectively worked with teammates and openly invited coaching from management team.
- Trained new hires.
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Kept work areas clean, organized, and safe to promote efficiency and team safety
Team Member
St. Louis Bread co
12.2018 - 03.2019
- Greeted and assisted customers, took orders, packaged selections and collected payments (cash, debit/credit cards)
- Cleaned and sanitized front counters, dining room, bathrooms, including restocking supplies.
- Maintained productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Addressed and resolved customer complaints in polite and professional manner
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Collected, arranged, and input information into database system
Education
Certificate - Hospitality
The Culinary Academy of Las Vegas
Las Vegas, NV05.2022
High School Diploma -
Lebanon High School
Lebanon, IL05.2016
Skills
- Excellent customer service and communication skills
- Extremely fast learner, valued team member, hardworking, multi-task and detailed oriented
- Cheerful and upbeat professional with history of exceeding expectations
- Computer-literate:
- MS Office (Word, Excel, PowerPoint) POS System, Internet, email and social media
- Savvy
- Hotel experience
Timeline
Gas Station Cashier
Casey's
11.2022 - Current
Social Media Content Moderator
Telus International
05.2020 - 04.2022
Customer Service Representative
Alorica
07.2019 - 02.2020
Team Member
St. Louis Bread co
12.2018 - 03.2019
Team Member
Culver's Restaurant
03.2016 - 03.2019
Certificate - Hospitality
The Culinary Academy of Las Vegas
High School Diploma -
Lebanon High School
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