Nia Jordan
Rome,GA
Summary
Dynamic professional with extensive experience at RHA Health Services LLC, excelling in client support and behavioral management. Proven ability to enhance independence for individuals with disabilities while fostering teamwork and collaboration. Skilled in medication administration and first aid, consistently advocating for client needs and improving service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
RHA Health Services LLC
Adairsville, GA
06.2025 - Current
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Assisted clients in developing personalized care plans, ensuring alignment with their unique needs and preferences.
- Facilitated recreational activities, fostering social interactions and improving community integration for clients.
- Monitored client progress and documented changes, ensuring accurate communication among care team members.
- Trained new staff on best practices for client support and safety protocols, promoting high-quality service delivery.
- Advocated for client needs within healthcare settings, ensuring access to appropriate resources and services.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Guest Service Representative
RaceTrac
Emerson, GA
12.2024 - 01.2026
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of store environment, enhancing overall customer experience.
- Operated cash register efficiently, ensuring accurate transactions during high-volume periods.
- Assisted in inventory management by restocking shelves and conducting product counts regularly.
- Trained new staff on company policies and guest service standards, fostering a positive work culture.
- Processed fuel transactions safely while adhering to all safety protocols and regulations.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Assistant Store Manager
Circle K
Rome, GA
09.2023 - 08.2024
- Assisted in daily store operations, ensuring compliance with safety and operational standards.
- Managed inventory levels, facilitating efficient stock replenishment and minimizing product shortages.
- Trained new employees on customer service protocols and store systems for improved performance.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Lead Customer Service Representative
Circle K
Rome, GA
01.2023 - 09.2023
- Led customer service team in resolving complex issues and enhancing customer satisfaction.
- Mentored new representatives, providing training on best practices and company policies.
- Developed and implemented process improvements to streamline operations and reduce wait times.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Ensured compliance with company standards while maintaining a high level of service quality.
- Trained team members on advanced software tools for enhanced customer interaction management.
- Engaged clients in person and over phone to answer questions and address complaints.
Substitute Teacher, K-12
ESS
Rome, GA
02.2022 - 12.2022
- Delivered engaging lessons to K-12 students, adapting materials for diverse learning needs.
- Managed classroom behavior effectively, fostering a positive and productive learning environment.
- Collaborated with regular teachers to implement lesson plans and support student learning objectives.
- Utilized various educational technologies to enhance instructional delivery and student engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
High School Diploma -
Pepperell High School
Lindale, GAAlabama A&M University
Normal, ALSkills
Time management
First aid and safety
Behavior redirection
Client support
Medication administration
Behavioral management
Client documentation
Team collaboration
Leadership
Certification
CPR Certification
Timeline
Direct Support Professional
RHA Health Services LLC
06.2025 - Current
Guest Service Representative
RaceTrac
12.2024 - 01.2026
Assistant Store Manager
Circle K
09.2023 - 08.2024
Lead Customer Service Representative
Circle K
01.2023 - 09.2023
Substitute Teacher, K-12
ESS
02.2022 - 12.2022
High School Diploma -
Pepperell High School
Alabama A&M University