Nia Lindsay
Philadelphia,PA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Philadelphia Suites Extended Stay
Philadelphia, PA
07.2025 - Current
- Greeted guests warmly, ensuring a positive first impression and welcoming atmosphere.
- Managed check-in and check-out processes efficiently, reducing wait times for guests.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in maintaining cleanliness and organization of the front desk area to uphold professionalism.
Crowd Management
Contemporary Services Corporation.
Philadelphia, PA
07.2024 - 05.2026
- Directed crowd control strategies to ensure safety and compliance during large-scale events.
- Coordinated staff schedules and assignments to optimize resource allocation and operational efficiency.
- Monitored event conditions, responding swiftly to incidents and ensuring guest satisfaction throughout events.
- Trained and mentored junior staff on best practices in crowd management and emergency procedures.
- Collaborated with law enforcement and emergency services to develop comprehensive safety plans for events.
Cashier
Di Bruno Brothers
Ardmore, PA
09.2024 - 06.2025
- Handled returns and exchanges in accordance with company policies.
- Participated in inventory management, restocking shelves as needed.
- Adapted quickly to changing store demands during peak hours.
- Supported promotional activities by setting up merchandise displays effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Agent
Air Canada
Philadelphia, PA
09.2023 - 03.2024
- Provided exceptional customer support via phone, email, and live chat platforms.
- Resolved passenger inquiries regarding flight schedules, baggage policies, and ticket changes.
- Assisted in processing check-ins and boarding procedures to enhance passenger flow.
- Collaborated with team members to streamline communication between departments for improved service delivery.
- Maintained up-to-date knowledge of airline policies and industry regulations to ensure compliance.
PSA
Prospect
Philadelphia, PA
09.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Cashier
Greek Lady
Philadelphia, PA
03.2021 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Handled cash and credit transactions accurately, ensuring proper change distribution.
- Managed inventory levels by restocking shelves and tracking product availability.
- Resolved customer complaints promptly, promoting positive store reputation.
Crew Member
Boston Market
Philadelphia, PA
03.2021 - 05.2021
- Prepared and assembled food items according to Boston Market’s quality standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to efficiently manage peak service periods.
- Assisted in inventory management by restocking supplies as needed.
Cashier
Five Below
Wayne, PA
12.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Collaborated with team members to ensure store organization and cleanliness.
Crew Member
Chipotle Grill
Ardmore, PA
09.2020 - 02.2021
- Prepared and assembled food items according to Chipotle's quality standards.
- Followed health and safety guidelines to minimize risks during food preparation.
- Adapted quickly to changing demands in a fast-paced environment while maintaining quality.
- Engaged in ongoing training to enhance skills and knowledge of menu offerings.
Package Handler
UPS
Philadelphia, PA
07.2020 - 09.2020
- Operated package sorting equipment to ensure accurate and timely processing of shipments.
- Collaborated with team members to improve workflow efficiency and reduce processing time.
- Monitored compliance with safety protocols, ensuring a secure work environment for all employees.
- Trained new hires on operational procedures and best practices for package handling.
- Conducted regular quality checks to maintain high standards in package integrity and delivery accuracy.
Youth Worker
Education Works Day School
Philadelphia, PA
06.2016 - 08.2016
- Supported youth development programs fostering social skills and emotional growth.
- Assisted in coordinating daily activities to engage children effectively.
- Facilitated group discussions, promoting teamwork and conflict resolution among participants.
- Developed individualized plans addressing specific needs and interests of youth.
- Collaborated with parents and educators to ensure comprehensive support for each child.
- Implemented behavior management strategies to maintain a positive learning environment.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA07.2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Microsoft office
Timeline
Front Desk Agent
Philadelphia Suites Extended Stay
07.2025 - Current
Cashier
Di Bruno Brothers
09.2024 - 06.2025
Crowd Management
Contemporary Services Corporation.
07.2024 - 05.2026
Customer Service Agent
Air Canada
09.2023 - 03.2024
PSA
Prospect
09.2021 - 08.2023
Cashier
Greek Lady
03.2021 - 09.2021
Crew Member
Boston Market
03.2021 - 05.2021
Cashier
Five Below
12.2020 - 02.2021
Crew Member
Chipotle Grill
09.2020 - 02.2021
Package Handler
UPS
07.2020 - 09.2020
Youth Worker
Education Works Day School
06.2016 - 08.2016
High School Diploma -
Overbrook High School