Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nia Lucas

Carteret,NJ

Summary

Personable and organized professional with excellent communication skills and positive, upbeat attitude. Possesses solid understanding of patient confidentiality and medical terminology, coupled with proficiency in electronic health records. Dedicated to providing seamless patient experiences and contributing to efficiency of healthcare operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Chick-fil-A
Woodbridge, NJ
08.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Patient Intake Specialist

Saunalicious By Bodybar
Rahway, NJ
11.2020 - 07.2024
  • treamlined appointment scheduling for improved patient experience and reduced wait times.
  • Facilitated efficient check-in procedures by verifying identification documents, collecting co-payments, and providing necessary forms for completion.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.

Front End Manager

ShopRite
Carteret, NJ
09.2021 - 05.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted from cashier to front end manager within months, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Coached employees through day-to-day work and complex problems.

Education

Psychology

Morgan State University
Baltimore, MD
05-2028

High School Diploma -

Piscataway Vo-tech
Piscataway, NJ
06-2022

Skills

  • Patient confidentiality
  • Medical terminology
  • Administrative skills
  • Workplace safety
  • Patient scheduling
  • Multi-tasking

Certification

  • Nocti Medical Assisting Cerfication

Timeline

Shift Manager

Chick-fil-A
08.2024 - Current

Front End Manager

ShopRite
09.2021 - 05.2022

Patient Intake Specialist

Saunalicious By Bodybar
11.2020 - 07.2024

Psychology

Morgan State University

High School Diploma -

Piscataway Vo-tech

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Nia Lucas