Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nia Mcghee

Missouri City,TX

Summary

Dynamic professional with a proven track record at Citi Trends, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements and staff training. Skilled in decision-making and money handling, consistently achieving high satisfaction rates by analyzing feedback and implementing effective solutions. Diligent assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

15
15
years of professional experience

Work History

Assistant Manger

Citi Trends
10.2024 - 05.2025
  • Coordinated team schedules to optimize workflow and enhance productivity across departments.
  • Implemented process improvements that increased operational efficiency and reduced response times.
  • Analyzed customer feedback to develop strategies for enhancing service delivery and satisfaction levels.
  • Trained new staff on operational procedures, ensuring adherence to company policies and standards.

Housekeeper Supervisor

Queens Casino
02.2022 - 10.2023
  • Supervised daily housekeeping operations, ensuring adherence to quality standards and safety protocols.
  • Trained new staff on cleaning procedures and equipment usage for operational efficiency.
  • Conducted regular inspections of facilities to maintain cleanliness and organization.
  • Coordinated scheduling of housekeeping staff to optimize workflow and coverage.

Customer Service Representative Team Lead

Super Walmart
11.2018 - 03.2020
  • Led team of customer service representatives to enhance service delivery and operational efficiency.
  • Trained new staff on customer interaction protocols and company policies to ensure consistent experiences.
  • Resolved escalated customer inquiries, implementing effective solutions to improve satisfaction rates.
  • Monitored team performance metrics, identifying areas for improvement and developing strategies for growth.

Homeschool Teacher

Alpha and Omega International Homeschool
08.2011 - 05.2014
  • Developed customized lesson plans to meet diverse learning needs and interests.
  • Implemented effective teaching strategies to enhance student comprehension and engagement.
  • Assessed student progress through regular evaluations and tailored feedback.
  • Coordinated educational activities, fostering a collaborative learning environment.

Volunteer Schoolteacher Aid

West University Elementary
08.2010 - 05.2011
  • Developed and implemented engaging lesson plans tailored to diverse student needs.
  • Fostered a positive classroom environment that encouraged student participation and collaboration.
  • Assessed student progress through regular evaluations, adapting teaching methods accordingly.
  • Integrated technology into lessons to enhance learning outcomes and student engagement.

Education

Associate of Arts - General Studies

Houston Community College
Houston, TX
05-2005

High School Diploma -

Northeast Laur Dale
Laurdale Mississippi
05-1992

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

  • Time management
  • Staff training and development
  • Conflict resolution
  • Classroom management
  • Classroom support
  • Student engagement
  • Mentoring students
  • Student supervision

Timeline

Assistant Manger

Citi Trends
10.2024 - 05.2025

Housekeeper Supervisor

Queens Casino
02.2022 - 10.2023

Customer Service Representative Team Lead

Super Walmart
11.2018 - 03.2020

Homeschool Teacher

Alpha and Omega International Homeschool
08.2011 - 05.2014

Volunteer Schoolteacher Aid

West University Elementary
08.2010 - 05.2011

Associate of Arts - General Studies

Houston Community College

High School Diploma -

Northeast Laur Dale

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