Nia Nicholas
Addis,LA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Supreme Chevrolet West-Plaquemine, LA
04.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Security Officer
DSI Security Services- Plaquemine, LA
10.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Caregiver
Our House for Respite - Plaquemine, LA
05.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Deli Associate
The Fresh Market - Baton Rouge, LA
10.2021 - 03.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
PCA Personal Care Assistant
Iberville Oaks Nursing & Rehab - Plaquemine, LA
05.2019 - 07.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Tuesday Morning - Baton Rouge, LA
08.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher Assistant
Iberville Parish School Board - Plaquemine, LA
06.2018 - 07.2018
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Education
Undergrad in Business -
Louisiana State University and Agricultural & Mechanical College
High school or equivalent -
Plaquemine Senior High School
Plaquemine, LA05.2018
Skills
- Caregiving
- Customer service
- Customer support
- Sales
- Microsoft Office
- Consumer behavior
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Strategic Planning
- Community Networking
- Sales Strategies
- Cold-calling
Timeline
Sales Consultant
Supreme Chevrolet West-Plaquemine, LA
04.2024 - Current
Security Officer
DSI Security Services- Plaquemine, LA
10.2023 - 04.2024
Caregiver
Our House for Respite - Plaquemine, LA
05.2022 - 01.2023
Deli Associate
The Fresh Market - Baton Rouge, LA
10.2021 - 03.2022
PCA Personal Care Assistant
Iberville Oaks Nursing & Rehab - Plaquemine, LA
05.2019 - 07.2020
Customer Service Representative
Tuesday Morning - Baton Rouge, LA
08.2018 - 11.2019
Teacher Assistant
Iberville Parish School Board - Plaquemine, LA
06.2018 - 07.2018
Undergrad in Business -
Louisiana State University and Agricultural & Mechanical College
High school or equivalent -
Plaquemine Senior High School
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