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Nia Ramos
Medical Receptionist
Wolfforth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Personal Lines Sales Executive
Grimes Insurance Agency
Lubbock, TX
11.2021 - 04.2022
- Round out client accounts, Cross-sell home or auto, Spoke with clients about adding home or auto insurance to their current policy, Answer calls and quote new business
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Licensed Insurance Agent Account Manager
State Farm
Lubbock, TX
01.2019 - 10.2021
- Write business including auto, home, and life, Start claims, Answer phone, Other Daily tasks
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Front Desk Receptionist
Texas MRI
Lubbock, TX
06.2020 - 10.2020
- Answer phone, Schedule MRI’s, Verify insurance, Obtain insurance authorizations, Confirm next day appointments
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Associate Patient Access Representative
Covenant Medical Group
Lubbock, TX
01.2019 - 06.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Medical Office Specialist
Regal Park Medical Center
Lubbock, TX
01.2017 - 01.2018
- Serves as referral coordinator for clinic, Submit referrals to specialist, Schedule appointments, Call patients with appointment information, Administrative work that includes helping Office Administrator with daily tasks, Prepare correspondence for administrator
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Senior Patient Service Representative/CNA/Referral Nurse
Texas Tech University Health Sciences Center
Lubbock, TX
07.2015 - 07.2017
- Serves as lead patient services specialists (PSS) for daily front desk operations, Answers incoming phone calls/patient portal messages, Performing nursing duties pertaining to the design and follow up of an efficient patient schedule, including rapid strep tests and urine and HCG testing, Working to provide a friendly, calm, and professional environment for sick patients, their family, and friends
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Arts - General Studies
West Texas A & M University
Canyon, Tx 01.2022 - Current
Associate of Science - Criminal Justice
South Plains College
Lubbock, Tx 8 2019 - 12 2021
Skills
Till counting
Additional Information
- Certifications / Licenses , Property & Casualty License Life Insurance License
Software
Power Point
Outlook
Excel
Spreadsheet
ICD-10
ICD-9
Insurance Verification
Medical Terminology
Customer Service
Patient Scheduling
HIPAA
Multi-line Phone System
Interests
Travel
Swimming
Art
Museums
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Timeline
Bachelor of Arts - General Studies
West Texas A & M University
01.2022 - Current
Personal Lines Sales Executive
Grimes Insurance Agency
11.2021 - 04.2022
Front Desk Receptionist
Texas MRI
06.2020 - 10.2020
Licensed Insurance Agent Account Manager
State Farm
01.2019 - 10.2021
Associate Patient Access Representative
Covenant Medical Group
01.2019 - 06.2020
Medical Office Specialist
Regal Park Medical Center
01.2017 - 01.2018
Senior Patient Service Representative/CNA/Referral Nurse
Texas Tech University Health Sciences Center
07.2015 - 07.2017
Associate of Science - Criminal Justice
South Plains College
8 2019 - 12 2021
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