Summary
Overview
Work History
Education
Skills
Timeline
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Nia Ruffin

Memphis,TN

Summary

Driven professional with a strong background in customer service and data entry proficiency, demonstrated during tenure at Regional One Health Medical Center. Excelled in building lasting relationships and maintaining HIPAA compliance, showcasing a blend of hard and soft skills critical to high-stakes environments. Achieved significant improvements in patient record accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

Patient Service Clerk

Regional One Health Medical Center
03.2024 - Current
  • Participates and performs selected activities and nursing care as assigned and according to established policies and procedures.
  • Reports and records all activities performed along with the patients' responses.
  • Prepares and maintains required records, reports and files for administrative and compliance purposes. Maintains patient medical records; documents patient status and care given; performs charting duties; records activities and observations. Utilizes patient computer systems to enter and retrieve dat

Patient Service Clerk

Regional One Health Medical Center
09.2021 - 03.2024
  • Participates and performs selected activities and nursing care as assigned and according to established policies and procedures.
  • Reports and records all activities performed along with the patients' responses
  • Performs clerical duties such as answering telephone, responding to call signal, filing/assembling charts, completing tab sets, transcribing orders and scheduling tests.

Sales Associate

Goodwill
05.2021 - 07.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

New York & Company
02.2019 - 10.2019
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Hostess

Applebee's Grill + Bar
05.2016 - 07.2016
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Bachelor of Science - Biology With A Minor in Chemistry

Tennessee State University
Nashville, TN
12.2018

High School Diploma -

Southwind High School
Memphis, TN
05.2014

Skills

  • Strong Organization
  • Customer Service
  • Problem-Solving
  • HIPAA Compliance
  • Relationship Building
  • Medical Terminology
  • Patient confidentiality
  • Data entry proficiency

Timeline

Patient Service Clerk

Regional One Health Medical Center
03.2024 - Current

Patient Service Clerk

Regional One Health Medical Center
09.2021 - 03.2024

Sales Associate

Goodwill
05.2021 - 07.2021

Sales Associate

New York & Company
02.2019 - 10.2019

Hostess

Applebee's Grill + Bar
05.2016 - 07.2016

Bachelor of Science - Biology With A Minor in Chemistry

Tennessee State University

High School Diploma -

Southwind High School

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Nia Ruffin