Nia Tate
Cleveland
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed across roles at leading companies including FedEx. Skilled in fostering team collaboration and enhancing operational efficiency. Demonstrates critical thinking and problem-solving abilities, contributing to significant process improvements! Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
Twinsburg
01.2025 - Current
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Maintained clean and organized work area, adhering to safety standards.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Assisted in training new employees on package handling processes.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Maintained accurate inventory records of incoming and outgoing shipments.
Warehouse Associate
Amazon
Euclid
07.2024 - 01.2025
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used scanners to track parcel information, condition or receipt.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Staged and sorted multiple types of products for loading.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Sandwich Artist
SUBWAY®Restaurants
Cleveland
09.2024 - 12.2024
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained safe food handling practices to prevent germ spread.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
- Tailored orders to address customer allergies and gluten concerns.
- Operated cash registers to process payments from customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Crew Member
McDonald's
Garfield Heights
04.2023 - 10.2023
- Interacted pleasantly with guests to deliver quality customer service.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Drove team success by quickly completing assigned tasks.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assembled and served meals according to specific guest requirements.
Server
Dewey’s pizza
Cleveland Heights
01.2023 - 03.2023
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cashier
Dave’s supermarket
Cleveland
11.2022 - 01.2023
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned items and checked pricing on cash register for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore mask or face shield.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH05-2024
Some College (No Degree) - DMS
Cuyahoga Community College
Cleveland, OHSkills
- Inventory management
- Package tracking
- Customer service
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Employee training
- Product packing
- Packaging
- Fragile item handling
- Truck loading and unloading
- Truck loading
- Order picking
- Loading and unloading
- Workplace cleanliness
- Physical stamina
- Product identification
- Heavy lifting
- Sorting packages
- Order picking and processing
- Package scanning
- Package loading
- Labeling and boxing
- Order processing
- Active listening
- Critical thinking
Timeline
Package Handler
FedEx
01.2025 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2024 - 12.2024
Warehouse Associate
Amazon
07.2024 - 01.2025
Crew Member
McDonald's
04.2023 - 10.2023
Server
Dewey’s pizza
01.2023 - 03.2023
Cashier
Dave’s supermarket
11.2022 - 01.2023
High School Diploma -
Garfield Heights High School
Some College (No Degree) - DMS
Cuyahoga Community College