Nia Vaughan
Statesboro,GA
Summary
Proven leader with a track record of enhancing team performance at Urban Air Trampoline and Adventure Park through effective people management and problem-solving skills. Excelled in fostering a collaborative environment, significantly improving team efficiency. Skilled in multitasking and attention to detail, adept at driving results and maintaining high standards in fast-paced settings. In addition, experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Urban Air Trampoline and Adventure Park
03.2023 - 03.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Member
Urban Air Trampoline and Adventure Park
01.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Restaurant Hostess & Server
JR's Log House Restaurant
01.2018 - 02.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Criminal Justice
Augusta University
Augusta, GA12.2024
High School Diploma -
Norcross High School
Norcross, GA05.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
Certification
- Six Sigma White Belt Certification (2018)
- Citi Program Human Research (Curriculum Group); Group 7 - Social and Behavioral Research(Course Learner Group); 1 - Basic Course
- Wise Certification (2018)
- Microsoft Word & PowerPoint Certification (2018)
Timeline
Team Leader
Urban Air Trampoline and Adventure Park
03.2023 - 03.2024
Team Member
Urban Air Trampoline and Adventure Park
01.2022 - 03.2023
Restaurant Hostess & Server
JR's Log House Restaurant
01.2018 - 02.2020
Bachelor of Arts - Criminal Justice
Augusta University
High School Diploma -
Norcross High School
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