Summary
Overview
Work History
Education
Skills
Hair stylist
Timeline
Generic

Nia Wilson

Winter Park,FL

Summary

Goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Deli Clerk

Publix
05.2022 - 03.2023
  • Completed subs order and dinner orders for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Customer Service Associate

Elegant Beauty Supplies
07.2019 - 11.2021
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased revenue by cross-selling and upselling products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Apprentice

Chipotle
01.2018 - 06.2021
  • Oversaw training of more than 30 team members.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Apple Technical Support Representative

Teleperformance
06.2019 - 01.2020
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.

Manager

Payless Shoes Source
04.2017 - 10.2018
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Accomplished multiple tasks within established timeframes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Customer Service Representative

Global Response
02.2018 - 08.2018
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

File Organizer

Mullers Bails Bond
02.2015 - 03.2017
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Retrieved file information and made copies for authorized users.

Staff Assistant

ABC Learning Tree
06.2014 - 12.2016
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Worked closely with the kids ages 3-6; created group activities that consist of crafts, nature, songs, games and swimming
  • Know and understand all emergency procedures associated with the daycare.
  • Know, enforced and followed all safety guidelines.

Education

High School Diploma -

Coral Glades High School
Coral Springs, FL
06.2018

Skills

  • Customer Service
  • Food Safety Standards
  • Teamwork and Collaboration
  • Cleaning and Sanitizing
  • Cash Register Operation
  • Coaching and Training
  • Front of House Management

Hair stylist

I am a self taught hair stylist and I am determined to become better at my craft, this is something that started out as a just for fun kind of gig but I've grown to love doing hair and helping others feel beautiful with a new hairstyle.

Timeline

Deli Clerk

Publix
05.2022 - 03.2023

Customer Service Associate

Elegant Beauty Supplies
07.2019 - 11.2021

Apple Technical Support Representative

Teleperformance
06.2019 - 01.2020

Customer Service Representative

Global Response
02.2018 - 08.2018

Apprentice

Chipotle
01.2018 - 06.2021

Manager

Payless Shoes Source
04.2017 - 10.2018

File Organizer

Mullers Bails Bond
02.2015 - 03.2017

Staff Assistant

ABC Learning Tree
06.2014 - 12.2016

High School Diploma -

Coral Glades High School

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Nia Wilson