Jania N. Allen
Fort Worth
Summary
Dedicated and compassionate customer service professional with years of experience in the medical and healthcare industry. Proven ability to handle sensitive patient information with confidentiality, resolve complex inquiries efficiently, and provide exceptional support in fast-paced clinical and administrative environments. Skilled in medical terminology, insurance verification, scheduling, and electronic health records. Committed to delivering patient-centered service and fostering positive relationships with patients, providers, and healthcare teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Inventory Specialist
CVS Pharmacy
08.2017 - Current
- Coordinated delivery service for prescriptions.
- Managed various account reconciliations.
- Compiled reports, validated data integrity, and corrected inconsistencies for reliable documentation.
- Packaged products for distribution.
- Resolved shortages shortages and damages with thorough documentation and eective vendor relations
- Filled customer orders according to standard operating procedures
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
Customer Service Representative
Convergys
03.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certified Nursing Assistant - Nursing
Atrium School of Science
Charlotte, NC06.2024
Bachelor - Psychology
North Carolina A&T State University
Greensboro, NC05.2019
H.S Diploma -
Harding University High School
Charlotte, NC06.2015
Skills
- Supply chain coordination
- Stock control
- Quality assurance
- Teamwork and collaboration
- Attention to detail
- Reliable and punctual
- Verbal and written communication
- Inventory reconciliation
- Discrepancy investigation
- Order fulfillment
- Account reconciliation
- Data validation
Awards
Licensed Pharmacy Technician
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Pharmacy Inventory Specialist
CVS Pharmacy
08.2017 - Current
Customer Service Representative
Convergys
03.2015 - 11.2017
Certified Nursing Assistant - Nursing
Atrium School of Science
Bachelor - Psychology
North Carolina A&T State University
H.S Diploma -
Harding University High School