Summary
Work History
Education
Skills
Timeline
Generic

Niaamauria Funchess

Jackson,MS

Summary

Understanding Customer Care Representative with over 8 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.

Work History

Customer Service Representative

Teleperformance USA
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy understanding and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times

Customer Service Representative

Fanueil
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Conducted thorough research to provide well-informed recommendations for client challenges.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.

Customer Service Representative

AT&T
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined processes for improved efficiency in handling customer inquiries.Boosted customer retention with exceptional service and timely resolution of concerns.

Education

Provine High School

Skills

  • Data entry
  • Customer relations
  • Payment processing
  • Appointment scheduling
  • Call Management
  • Sales Closing
  • 40 wpmTyping Speed
  • Live Chat messaging
  • Call Center Operations
  • MS Office
  • Call Documentation
  • Salesforce CRM

Timeline

Customer Service Representative

Teleperformance USA

Customer Service Representative

Fanueil

Customer Service Representative

AT&T

Provine High School

Similar Profiles

  • Jennifer VasquezJennifer Vasquez

    Customer Service Representative at Bob's Discount FurnitureCustomer Service Representative at Bob's Discount Furniture

  • Heather BoydHeather Boyd

    Customer Service Representative at Arise PlatformCustomer Service Representative at Arise Platform

  • Aldren AlbertoAldren Alberto

    Customer Service Representative at Smiles OnDemand by vervent PhilippinesCustomer Service Representative at Smiles OnDemand by vervent Philippines

  • Aldren AlbertoAldren Alberto

    Customer Service Representative at Smiles OnDemand by vervent PhilippinesCustomer Service Representative at Smiles OnDemand by vervent Philippines

  • Sidney GriffinSidney Griffin

    Customer Service Representative at MaximusCustomer Service Representative at Maximus

CREATE PROFILE
Niaamauria Funchess